Jasmine Peters
Cordova,TN
Summary
A Remote Customer Service Representative and Tax Examiner combines the role of assisting customers remotely with handling tax-related inquiries, adjustments, and reviews, while also ensuring accuracy and compliance with tax laws. They handle customer inquiries via various channels, resolve issues, and provide accurate tax information, often while working from home. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Tax Examiner
IRS
Memphis, TN
02.2023 - Current
- Prepared and reviewed forms and related work papers for foreign entities and assisted with overseeing foreign income tax compliance.
- Researched accounts with reported discrepancies.
- Researched legal decisions pertaining to taxation matters as needed.
- Conducted research on different tax issues and remained up to date on tax law changes.
- Adjusted both individual and business accounts.
- Interpreted federal, state, and local taxation codes for individuals or businesses.
- Maintained records, phone numbers, contacts, and actions taken for each case.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
Customer Service Representative Remote
NTT DATA Services
USA Plano , TX
02.2018 - 06.2022
- Strong verbal and written communication skills are needed to effectively communicate with customers.
- Ability to identify and resolve customer issues quickly and efficiently.
- Ability to remain calm and understanding when dealing with difficult customers.
- Ability to manage multiple tasks and meet deadlines effectively.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Substitute Teacher
Memphis City Schools
Memphis, TN
08.2011 - 05.2016
- Provided classroom instruction following regular teacher's lesson plans.
- Maintained accurate records of student performance, attendance and behavior.
- Organized lesson plans and activities for students.
- Monitored student progress throughout the day.
- Left notes for head teacher about notable students, events and problems.
- Promoted a safe and secure atmosphere within the classroom setting.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
Education
High School Diploma -
Hamilton High
Memphis, TX05-2009
Skills
- Customer service
- Problem solving
- Research skills
- Data analysis
- Communication skills
- Documentation
- Classroom management
Timeline
Tax Examiner
IRS
02.2023 - Current
Customer Service Representative Remote
NTT DATA Services
02.2018 - 06.2022
Substitute Teacher
Memphis City Schools
08.2011 - 05.2016
High School Diploma -
Hamilton High
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