Jasmine Phillips
Dallas,GA
Summary
Versatile and dynamic professional with a proven track record in public safety and customer engagement. Excelled in information gathering and mental resilience, reducing call hold times significantly. Skilled in HIPAA compliance and data entry, demonstrating a strong blend of hard and soft skills to enhance operational efficiency and client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Cobb County Public Safety
07.2023 - Current
- Guided callers through medical emergencies using pre-arrival instructions, stabilizing patients until help arrived on scene.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Reduced call hold times by efficiently managing call volumes during peak hours and maintaining focus on task prioritization.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Trucking Dispatcher
NuFashion LLC
02.2021 - 06.2023
- Processed paperwork accurately and efficiently to maintain compliance with industry regulations and standards.
- Negotiated rates with carriers to secure competitive pricing for clients without compromising service quality.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Restaurant Owner
Berks Street Seafood
04.2016 - Current
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Developed comprehensive employee manuals outlining operational procedures, company policies, and expectations for enhanced staff performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Managed payroll, daily deposits, and cost controls.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
Patient Registration
Horizon House Inc
06.2016 - 10.2022
- Collaborated closely with front office staff to streamline patient registration and insurance verification processes.
- Demonstrated flexibility adapting quickly to changes in hospital policies or procedures relating to patient registration.
- Reduced errors in billing processes by conducting regular audits of patient accounts and collaborating closely with billing specialists.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Library Assistant
City Of Philadelphia
06.2010 - 07.2023
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Placed books on proper shelves when returned to circulation.
- Gained strong understanding of various methods for cataloging books and other materials.
- Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
- Collected and processed fines on overdue library materials.
- Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
- Processed library card applications and maintained patron records with accurate contact information.
- Organized library shelves, materials and equipment in clear, alphabetized order.
Unit Clerk
Thomas Jefferson Hospital
09.2008 - 02.2010
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Operated switchboard and routed incoming calls to appropriate departments.
- Answered multi-line telephone system, provided information, and directed calls.
- Obtained and organized medical records for office visits and scheduled labs.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Provided information for patient admissions and discharges to foster timely processing.
- Monitored inventory levels and advised management of need for replenishment.
Education
High School Diploma -
Strawberry Mansion High School
Philadelphia, PA06-2008
Skills
- Public Safety Awareness
- Data entry proficiency
- Information Gathering
- Mental Resilience
- Incoming Call Reception
- Customer Service
- Staff Supervision
- Business Planning
- Customer Engagement
- Insurance Verification
- Medical terminology knowledge
- HIPAA Compliance
Certification
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- Emergency Police Dispatcher (EPD) - International Academies of Emergency Dispatch (IAED).
- Emergency Fire Dispatcher (EFD) - International Academies of Emergency Dispatch (IAED).
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- Automated External Defibrillator Use (AED) – American Red Cross or American Heart Association.
- Basic Telecommunicator Certification – National Emergency Number Association (NENA).
- Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
Timeline
Emergency Communications Officer
Cobb County Public Safety
07.2023 - Current
Trucking Dispatcher
NuFashion LLC
02.2021 - 06.2023
Patient Registration
Horizon House Inc
06.2016 - 10.2022
Restaurant Owner
Berks Street Seafood
04.2016 - Current
Library Assistant
City Of Philadelphia
06.2010 - 07.2023
Unit Clerk
Thomas Jefferson Hospital
09.2008 - 02.2010
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- Emergency Police Dispatcher (EPD) - International Academies of Emergency Dispatch (IAED).
- Emergency Fire Dispatcher (EFD) - International Academies of Emergency Dispatch (IAED).
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- Automated External Defibrillator Use (AED) – American Red Cross or American Heart Association.
- Basic Telecommunicator Certification – National Emergency Number Association (NENA).
- Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
High School Diploma -
Strawberry Mansion High School
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