Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Pigg

Louisa,KY

Summary

I am also certified in

- CPR Certified 01/2025

- Proficient in Microsoft Excel, Word, Power Point

And I have my KY Drivers License

Overview

2026
2026
years of professional experience

Work History

Service Desk Representative

Walmart
12.2024 - 12.2025
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Diagnosed and resolved user system functionality issues to enable completion of desired operations.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Resolved common user concerns by utilizing preset issue resolution scripts.
  • Discussed customer concerns regarding product usage, billing or Type to promote improved user experience.

Front Office Assistant

Coalfield Family Services
2024 - 2025
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Increased client retention by providing exceptional service while managing check-in and check-out processes.
  • Reviewed and updated customer information in database for accuracy.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Supported staff members with administrative tasks, improving productivity across various departments.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.

Pharmacy Technician Trainee

CVS Pharmacy
09.2024 - 12.2024
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
  • Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
  • Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collected co-payments or full payments from customers.
  • Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Assisted with filling of over Number prescriptions daily.

Cashier

123 Cafe
07.2024 - 12.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Diploma -

Tolsia High School
Fort Gay, WV
05.2018

Skills

    With experience working in customer-facing roles, I've developed strong communication and problem-solving skills As a Service Desk professional, I've provided technical support and resolved issues efficiently, ensuring customer satisfaction In my cashier role, I've honed my ability to multitask, manage transactions accurately, and deliver excellent customer service Throughout these experiences, I've demonstrated adaptability, attention to detail, and a commitment to helping others I've successfully handled various customer interactions, from troubleshooting technical issues to processing transactions and addressing customer concerns My experience has taught me the importance of staying calm under pressure and providing solutions-oriented service"

Timeline

Service Desk Representative

Walmart
12.2024 - 12.2025

Pharmacy Technician Trainee

CVS Pharmacy
09.2024 - 12.2024

Cashier

123 Cafe
07.2024 - 12.2024

Front Office Assistant

Coalfield Family Services
2024 - 2025

Diploma -

Tolsia High School

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Jasmine Pigg