Jasmine Piggee
Jacksonville,AR
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced work environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Frontline Call Center
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Service Representative
Arkansas Department of Finance and Administration
07.2022 - 06.2023
- Assisted customers with purchases, returns, and exchanges of merchandise.
- Greeted customers and answered inquiries in a professional manner.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Processed payments via cash, check, or credit card transactions.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Stocked shelves with new products as they arrived in the store.
- Organized displays to attract customers' attention to particular items.
- Performed inventory counts to ensure accuracy of stock levels on hand.
- Ensured compliance with all safety regulations within the store environment.
- Followed proper cash handling procedures while completing transactions.
- Maintained cleanliness of work area throughout shift including sweeping floors and dusting shelves.
Office Administrative Assistant
Arkansas Department of Finance and Administration
12.2021 - 07.2022
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized and maintained filing systems, both paper and electronic.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Assisted with scheduling meetings and appointments for the office staff.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Ordered supplies and maintained an inventory of office equipment.
- Provided support to other departments by completing clerical tasks as needed.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Developed forms and procedures to improve workflow efficiency.
Service Representative
Arkansas Department of Finance and Administration Revenue Central Office
10.2020 - 12.2021
- Responsible for examining evidentiary records, contracts, tax returns, or child support case management activities, and may also compute penalties and refunds, and collect fees, child support payments, or arrearage amounts
- This position is governed by state and federal laws and agency/institution policy.
- Greeted customers and answered inquiries in a professional manner.
- Assisted customers with purchases, returns, and exchanges of merchandise.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Organized displays to attract customers' attention to particular items.
- Performed inventory counts to ensure accuracy of stock levels on hand.
- Processed payments via cash, check, or credit card transactions.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Service Representative
Arkansas Department of Finance and Administration Revenue Office West
09.2020 - 10.2020
- Responsible for examining evidentiary records, contracts, tax returns, or child support case management activities, and may also compute penalties and refunds, and collect fees, child support payments, or arrearage amounts
- This position is governed by state and federal laws and agency/institution policy.
Safety and Security Officer/Dispatcher
Arkansas State Hospital
07.2014 - 09.2020
- Issued security badges and visitor passes to all guests
- Responded quickly to medical emergencies, bomb threats and fire alarms
- Continuously monitored security cameras and fire, building and alarm systems
- Process visitors for family visits and evaluations
- Answering multi-line phones
- Intake/Inventory of patient money for patients’ accounts
- Intake/Inventory of patients’ property.
Security Guard
Securitas Security Services USA
03.2014 - 07.2014
- Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions
- Reported all incidents, accidents and medical emergencies to law enforcement
- Answered alarms and investigated disturbances.
Correctional Officer
Department of Corrections-Varner Unit
01.2013 - 08.2013
- Always maintained communications with all other areas of the facility
- Maintained daily logs of shift activity
- Maintained correct physical head count at all times
- Attended regular trainings and maintained appropriate certifications
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
- Conducted internal security checks and distributed meals
- Continually monitored dormitories for inappropriate activity.
Correctional Officer
Cummins Unit - Arkansas Department of Corrections
06.2010 - 02.2011
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
- Conducted internal security checks and distributed meals
- Continually monitored dormitories for inappropriate activity
- Supervised inmates during meals, visits, recreation, telephone calls and shower time
- Signed in all visitors and completed appropriate visitation log forms
- Maintained communications with all other areas of the facility always
- Maintained daily logs of shift activity
- Always Maintained correct physical head count
- Attended regular trainings and maintained appropriate certifications.
Education
High School Diploma -
Dumas High School
Dumas, AR01.2007
No Degree -
Tyler Junior College
Tyler, TXNo Degree -
Pulaski Technical College
North Little Rock, AROnline Medical Records Certificate -
University of Phoenix
Skills
- First aid and CPR certified
- File and record maintenance
- Occupational hazards and safety precautions
- Trained in defensive tactics
- Booking procedures
- Fluent in Microsoft Word, Excel, and PowerPoint
- Excellent communication skills, courteous, professional demeanor, energetic, good work ethic, flexible, active listening skills, adaptability, quick learner, multi-line phone skills
- Billing and Invoicing
- Database entry
- Reception Management
- Schedule and calendar management
- Spreadsheet development
- Word Processing
- Office Supply Management
- Billing and coding
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
Activities
- ACIC (Arkansas Crime Information Center) Level 1 Certified
- ACIC (Arkansas Crime Information Center) Level 2 Advanced Certified
- Dispatch Work on Weekends at AR State Hospital
- ARKANSAS VINE SYSTEM Certified
- Employee Celebration Committee AR State Hospital
- Volunteered at the AR Food Bank
References
References available upon request.
Timeline
Customer Service Representative
Frontline Call Center
06.2023 - Current
Service Representative
Arkansas Department of Finance and Administration
07.2022 - 06.2023
Office Administrative Assistant
Arkansas Department of Finance and Administration
12.2021 - 07.2022
Service Representative
Arkansas Department of Finance and Administration Revenue Central Office
10.2020 - 12.2021
Service Representative
Arkansas Department of Finance and Administration Revenue Office West
09.2020 - 10.2020
Safety and Security Officer/Dispatcher
Arkansas State Hospital
07.2014 - 09.2020
Security Guard
Securitas Security Services USA
03.2014 - 07.2014
Correctional Officer
Department of Corrections-Varner Unit
01.2013 - 08.2013
Correctional Officer
Cummins Unit - Arkansas Department of Corrections
06.2010 - 02.2011
No Degree -
Tyler Junior College
No Degree -
Pulaski Technical College
Online Medical Records Certificate -
University of Phoenix
High School Diploma -
Dumas High School
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