Jasmine Piggee
San Antonio,TX
Summary
Dynamic marketing and estimating specialist with over 4 years of experience in crafting competitive bids, managing impactful marketing campaigns, and driving significant business growth. Expertise in cost estimation, proposal development, and fostering strong client relationships ensures a strategic approach to achieving organizational objectives. Proficient in enhancing resumes, utilizing Excel for data analysis, and creating compelling presentations in PowerPoint. Committed to delivering results that exceed expectations through innovative strategies and a keen understanding of market trends.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Frontline Call Center
06.2023 - 11.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls (around 20-30 calls) efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Arkansas Department of Finance and Administration
07.2019 - 06.2023
- Assisted customers with purchases, returns, and exchanges of merchandise.
- Greeted customers and answered inquiries in a professional manner.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Processed payments via cash, check, or credit card transactions.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Stocked shelves with new products as they arrived in the store.
- Organized displays to attract customers' attention to particular items.
- Performed inventory counts to ensure accuracy of stock levels on hand.
- Ensured compliance with all safety regulations within the store environment.
- Followed proper cash handling procedures while completing transactions.
- Maintained cleanliness of work area throughout shift including sweeping floors and dusting shelves.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Office Administrative Assistant
Arkansas Department of Finance and Administration
12.2014 - 07.2019
- Greeted visitors and answered 50-70 incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized and maintained filing systems, both paper and electronic.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Assisted with scheduling meetings and appointments for the office staff.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Ordered supplies and maintained an inventory of office equipment.
- Provided support to other departments by completing clerical tasks as needed.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Developed forms and procedures to improve workflow efficiency.
Marketing Specialist
Pace Contracting Solutions
07.2010 - 12.2014
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Managed digital projects from initial concept through final implementation and live monitoring.
- Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
- Evaluated market trends to stay current on consumer and competitor changes.
- Increased brand awareness with ambassador partnerships and targeted email campaigns.
- Created social media content with innovative brand messaging to support new product launches.
- Optimized company website to improve engine ranking, user experiences and conversion rates.
- Tracked trade show expenses to maintain budget.
Education
Online Medical Records Certificate - Billing And Coding
University of Phoenix
Online04.2021
High School Diploma -
Dumas High School
Dumas, AR05.2007
Skills
- Account updating
- Scheduling
- Problem resolution
- Salesforce CRM
- Campaign management
- Microsoft outlook, word, and Excel
- Powerpoint expert
- Estimate preparation
- Research
- Resume Updating
- Customer Service
- Data Entry
Activities
- ACIC (Arkansas Crime Information Center) Level 1 Certified
- ACIC (Arkansas Crime Information Center) Level 2 Advanced Certified
- Dispatch Work on Weekends at AR State Hospital
- ARKANSAS VINE SYSTEM Certified
- Employee Celebration Committee AR State Hospital
- Volunteered at the AR Food Bank
Timeline
Customer Service Representative
Frontline Call Center
06.2023 - 11.2025
Customer Service Representative
Arkansas Department of Finance and Administration
07.2019 - 06.2023
Office Administrative Assistant
Arkansas Department of Finance and Administration
12.2014 - 07.2019
Marketing Specialist
Pace Contracting Solutions
07.2010 - 12.2014
Online Medical Records Certificate - Billing And Coding
University of Phoenix
High School Diploma -
Dumas High School