Jasmine Pimentel
Bayonne,NJ
Summary
Dedicated and hardworking professional with a proven track record of providing excellent customer service and delivering compassionate care. Fast learner with the ability to adapt quickly to new tasks and environments. Skilled in managing high-volume workloads, ensuring accuracy and efficiency. Strong communication and organizational abilities, couples with a commitment to maintaining a positive and productive work atmosphere.
Overview
4
4
years of professional experience
Work History
Crew Member
AMC Theatres
03.2021 - 11.2022
- Worked front counter, greeted and assisted customers upon arrival, ensuring a welcoming and professional environment.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Handled phone calls to assist customers with purchasing movie tickets, providing detailed information about showtime and seating options.
Cashier/Customer Service Cashier
Micheals
11.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Crew Member
Five Guys
04.2023 - Current
- Greeted and assisted customers upon arrival, ensuring a welcoming and professional environment.
- Handled customer inquires and resolved complaints efficiently.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
Ups Package Handler
UPS
10.2023 - 06.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Overseeing the sorting and processing of international packages.
- Ensured compliance with safety regulations by identifying and hanging dangerous goods appropriately.
- Verified documentation and customs requirements for international shipments to ensure timely and accurate delivery.
- Maintained detailed records and logs of all processed packages for tracking and auditing purposes.
- Lifted up to 100 pounds on regular basis.
Education
Associate of Science - Medical Science
Hudson County Community College
Jersey City, NJ06.2025
High School Diploma -
Bayonne High School
Bayonne, NJ06.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Strong & Clear Communication Skills
- Cash Handling
- Self-discipline
- Safety awareness
- Leadership Qualities
- Learning Agility
- Telephone Etiquette
- Attention to Detail
- Positive Company Representation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Ups Package Handler
UPS
10.2023 - 06.2024
Crew Member
Five Guys
04.2023 - Current
Cashier/Customer Service Cashier
Micheals
11.2022 - 02.2023
Crew Member
AMC Theatres
03.2021 - 11.2022
Associate of Science - Medical Science
Hudson County Community College
High School Diploma -
Bayonne High School