Jasmine Pitts
Killeen,TX
Summary
Detail-oriented and compassionate professional with a background in education, child development, and customer service. Seeking a position where I can leverage my expertise in fostering positive learning environments, supporting children with diverse needs, and providing exceptional customer service to contribute to the continuous improvement and development of programs serving children and families.
Overview
8
8
years of professional experience
Work History
Middle School English and Language Arts Teacher
Killeen Independent Sch District
08.2021 - Current
- Maintained discipline and classroom control, fostering a safe and positive environment in alignment with school and county policies.
- Created and Implemented engaging lesson plans, motivating students to learn and participate.
- Differentiated instruction to accommodate diverse learning styles and abilities.
- Collaborated with colleagues to develop and implement cross-disciplinary learning initiatives.
- Integrated technology tools and resources into the curriculum to enhance learning.
- Engaged in professional development opportunities to stay updated on educational trends and methodologies.
- Created a work environment that supports ongoing professional development and continuous quality improvement through observation, coaching, mentoring.
Child and Youth Program Assistant
Air Force- Child Development Center
07.2019 - 08.2021
- Created an inclusive environment promoting positive interactions.
- Interacted with children and youth using approved guidance and development techniques.
- Promoted safety, fitness, health, and nutrition practices.
- Supported children who may have special needs or complex behaviors.
- Collaborated with colleagues to identify opportunities for ongoing professional development and continuous quality improvement.
- Engaged in regular observation, coaching, and mentoring of staff to enhance program effectiveness.
- Contributed to the planning and execution of activity plans with age-appropriate content.
Customer Service Representative
Teleperformance
06.2016 - 07.2019
- Maintain detailed records of customer interactions, bookings, and transactions using our internal systems and software platforms.
- Assisted clients in setting up new payment programs, adjusting accounts, processing payments, and providing in-depth research to resolve account discrepancies and disputes.
- Implemented effective communication strategies to collect payments on delinquent accounts, demonstrating a diplomatic approach to resolving issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor of Science - Liberal Arts And Sciences
Texas A&M University - Central Texas
Killeen, TX12.2019
Skills
Technical Skills
- Microsoft Office
- Windows
- HTML
Skills
- Critical Thinking
- Communication
- Leadership
- Customer Service
Timeline
Middle School English and Language Arts Teacher
Killeen Independent Sch District
08.2021 - Current
Child and Youth Program Assistant
Air Force- Child Development Center
07.2019 - 08.2021
Customer Service Representative
Teleperformance
06.2016 - 07.2019
Bachelor of Science - Liberal Arts And Sciences
Texas A&M University - Central Texas