Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jasmine Pitts

Montgomery

Summary

Versatile and dedicated, with a proven track record at Jackson Hospital and Clinic, I excel in medical office procedures and delivering exceptional customer service. My expertise in HIPAA compliance and patient scheduling, combined with my ability to maintain professionalism under pressure, enhances patient trust and office efficiency. Known for exceptional call center customer service, I excel in patient communication, fostering trust and efficiency. My background merges technical support with empathetic patient care, achieving significant improvements in office productivity.


Willing to Relocate!!

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Assistant/Receptionist

Jackson Hospital and Clinic
06.2022 - 02.2025
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Enhanced office productivity by handling high volume of callers per day.

Medical Assistant

MainStreet Family Urgent Care
04.2021 - 06.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Call Center Representative

Windcreek
01.2019 - 04.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Customer Service Representative

Alorica
06.2015 - 01.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Robert E Lee
Montgomery, AL
05-2013

Skills

  • Medical office procedures
  • Call center customer service
  • Healthcare industry
  • Medical receptionist experience
  • Patient check-in and check-out
  • HIPAA compliance
  • Office administration
  • Front desk operations
  • Patient scheduling
  • Technical support
  • Account updating
  • Account management
  • Data gathering

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.
  • Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
  • Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
  • Patient Care Technician Certification (CPCT/A) - National Healthcareer Association (NHA).

Languages

English
Full Professional

Timeline

Medical Assistant/Receptionist

Jackson Hospital and Clinic
06.2022 - 02.2025

Medical Assistant

MainStreet Family Urgent Care
04.2021 - 06.2022

Call Center Representative

Windcreek
01.2019 - 04.2021

Customer Service Representative

Alorica
06.2015 - 01.2019

High School Diploma -

Robert E Lee

Similar Profiles

CREATE PROFILE
Jasmine Pitts