Jasmine Pixley
Washington,DC
Summary
Detail-oriented Teller with cash handling and customer service expertise. Proficient in general accounting and finance concepts. Strong communication skills, sales experience, and deep knowledge of banking industry.
Overview
5
5
years of professional experience
Work History
Bank Teller
PNC Bank
Washington, DC
09.2023 - 09.2024
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Performed cash handling duties including counting currency, coins and checks.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Lead Cashier
Rainbow Shops
Oxon Hill, MD
11.2021 - 05.2022
- Greeted customers and provided excellent customer service.
- Assisted with training new cashiers in departmental operations and procedures.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Processed returns and exchanges efficiently while adhering to company policies.
- Responsible for opening and closing registers accurately according to established procedures.
- Processed payments promptly for customers to exceed productivity standards.
- Counted and balanced cashier drawers.
Shift Leader
Long John Silver's
District Heights, MD
06.2019 - 11.2020
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Checked orders for quality and completeness.
- Utilized POS systems efficiently for order processing and inventory management.
Education
High School Diploma -
Ballou Stay
Washington, DCSkills
- Customer Needs Assessment
- Cash counting
- Financial Transactions
- Asset Management
- Signature Verification
- Money orders
- Balance Transfers
- Transaction Processing
- Customer Relationship Management
- Fraud Prevention
- Money Management
Timeline
Bank Teller
PNC Bank
09.2023 - 09.2024
Lead Cashier
Rainbow Shops
11.2021 - 05.2022
Shift Leader
Long John Silver's
06.2019 - 11.2020
High School Diploma -
Ballou Stay