Jasmine Plummer
Dallas
Summary
Dynamic professional with a proven track record at Genpact, excelling in customer relationship management and effective communication. Adept at problem resolution and critical thinking, consistently surpassing sales quotas while maintaining integrity in handling sensitive information. Committed to enhancing customer experiences through adaptability and strong interpersonal skills.
Overview
9
9
years of professional experience
Work History
Process Associate
Genpact/Marcus by Goldman Sachs
06.2022 - Current
- Managed online savings and certificate of deposit accounts using strong interpersonal skills.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Maintained confidentiality and integrity while handling sensitive information.
- Adhered to security protocols for verification, ensuring accurate disclosures and correct party identification.
- Processed high volumes of inbound and outbound calls while utilizing Microsoft Office resources.
Sales Customer Service Representative
Cognizant/SYSCO
Phoenix
12.2021 - 06.2022
- Builds personal relationships with clients and coworkers via phones
- Offers sales and support sales interactions
- Utilizes computer systems for tracking, information gathering and troubleshooting
- Documents issues and effectively identifies appropriate actions to resolve inquiries
- Actively redirects incoming callers to self-service options
Sales Representative
EVO International Payments
Addison
07.2021 - 11.2021
- Built personal relationships with clients and handled their personal information with integrity
- Sold credit card processing machines
- Provided outstanding customer service to each client
- Identified sales opportunities and acted on leads
- Consistently met or surpassed quotas of 75 sales per month
Overnight Stocker
Walmart
Dallas
08.2020 - 07.2021
- Set up merchandise by cleaning and organizing displays, while removing damaged items
- Accurately completed logs and other documentation required regarding the products
Sales Associate
Hbbet Sports
New Orleans
08.2017 - 06.2020
- Operated a cash register and handled cash/card transactions efficiently
- Ensured customers had a pleasant shopping and checkout experience while also handling inbound calls
- Merchandised the store while also conducting returns and layaways
- Oversaw inventory activities, including materials monitoring, ordering or requisition, supply stocking
- Motivated fellow team members to improve the overall customer experience and to maintain the safety and security guidelines
Education
High school diploma -
Abramson Sci Academy
New Orleans, LASkills
- Time management
- Customer relationship management
- Inbound call handling
- Effective communication
- Problem resolution
- Adaptability
- Customer service
- Interpersonal communication
- Critical thinking
References
Available upon request
Timeline
Process Associate
Genpact/Marcus by Goldman Sachs
06.2022 - Current
Sales Customer Service Representative
Cognizant/SYSCO
12.2021 - 06.2022
Sales Representative
EVO International Payments
07.2021 - 11.2021
Overnight Stocker
Walmart
08.2020 - 07.2021
Sales Associate
Hbbet Sports
08.2017 - 06.2020
High school diploma -
Abramson Sci Academy