Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Ponce

Scranton

Summary

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

18
18
years of professional experience

Work History

Writer

Freelance
01.2023 - Current
  • Craft compelling content for a variety of clients and purposes
  • Research topics, generate ideas, and produce engaging, well-structured articles, blog posts, or other written materials
  • Adapt writing style to meet clients' needs, adhere to deadlines, and ensure error-free and polished content
  • Cover a wide range of subjects, offering valuable information and entertainment to help clients connect with their audiences and achieve their communication goals.

AI Trainer

Google
01.2020 - Current
  • Teach and refine artificial intelligence systems
  • Design training data, create guidelines, and annotate data to help machines understand human language and behavior
  • Constantly evaluate and improve AI models to ensure better performance over time
  • Help AI systems comprehend and respond to human input accurately, making them more useful and reliable in various applications.

Customer Care Representative

Remote
03.2022 - 01.2024
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Intern

Scranton Courts
01.2019 - 12.2020
  • Assist judges by managing court records, scheduling cases, and preparing documents
  • Facilitate court proceedings by swearing in witnesses and jurors
  • Ensure that all legal procedures are followed meticulously
  • Maintain order in the courtroom and provide essential administrative support to lawyers and litigants.

Personal Shopper

Perry Ellis International
09.2014 - 01.2019
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Receptionist

Rose Cottage Nursing Home
09.2007 - 08.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Customer Service Representative

Sitel
08.2005 - 03.2009
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Masters Degree -

Southern New Hampshire University
07.2024

Bachelors Degree -

Lackawanna College
Scranton, PA
01.2022

Associates Degree -

Lackawanna College
Scranton, PA
01.2020

Skills

  • Typing
  • Research Skills
  • Microsoft Office
  • Microsoft PowerPoint
  • Customer Support/Service
  • Microsoft Windows Phone
  • Microsoft Excel
  • Clerical Support
  • Data Entry
  • Travel Coordination
  • Technical Support
  • Scheduling

Timeline

Writer

Freelance
01.2023 - Current

Customer Care Representative

Remote
03.2022 - 01.2024

AI Trainer

Google
01.2020 - Current

Intern

Scranton Courts
01.2019 - 12.2020

Personal Shopper

Perry Ellis International
09.2014 - 01.2019

Receptionist

Rose Cottage Nursing Home
09.2007 - 08.2012

Customer Service Representative

Sitel
08.2005 - 03.2009

Masters Degree -

Southern New Hampshire University

Bachelors Degree -

Lackawanna College

Associates Degree -

Lackawanna College

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Jasmine Ponce