Jasmine Portillo
Associate Trainer
Lakeland,FL
Summary
Motivated Associate Trainer adept at building rapport with employees and quickly bringing each up to speed on proper procedures and successful strategies. Friendly and personable professional with top communication and conflict resolution skills. Well-versed in training procedures, practices and compliance standards.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Associate Trainer
ResultsCX
Lakeland, FL
07.2019 - Current
- Assisted in monitoring trainee performance to identify gaps in training.
- Contributed to creation of training materials such as handouts, scripts, activities and website content.
- Completed training-related administrative tasks, documentation and team support.
- Identified and communicated to superiors concerning opportunities for curriculum enhancement.
- Devised new methods of imparting information in order to increase engagement and retention.
- Maintained effective, consistent communication with managers, peers and other resource groups.
- Conducted assessments of employee understanding and performance.
- Demonstrated correct procedures and compliance with standards at all times.
Floor Assistant
Sears
Lakeland, FL
08.2017 - 06.2019
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recommended accessories and complementary purchases to boost revenue.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Alerted customers to upcoming sales events and promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Education
High School Diploma -
Lakeland Senior High School
Lakeland, FL 08.2014 - 05.2018
Skills
Course development
Training management
Performance monitoring
Employee presentations
Motivation
Training material development
Classroom expertise
Timeline
Associate Trainer
ResultsCX
07.2019 - Current
Floor Assistant
Sears
08.2017 - 06.2019
High School Diploma -
Lakeland Senior High School
08.2014 - 05.2018