Skilled entrepreneur with expertise in business management , marketing, operational cost and graphic design with 10+ years in business experience. Strong communications skills with background of administrative work. Proven track record of building and developing relationships with clients to grow a solid customer base.
Overview
6
6
years of professional experience
Work History
Loss Mitigation Specialist I
Dovenmuehle Mortgage Inc
11.2022 - Current
To mitigate potential losses on delinquent loans by using various workout alternatives, i.e.: trial/forbearance/repayment plan agreements, modifications etc
Collaborates with various support departments within servicing to identify needs, propose innovative solutions and deliver results while meeting deadlines in a professional manner
To ensure that all verbal and written communication to borrower and authorized third parties is in a manner that is simple to understand, empathetic to the borrowers’ financial situation, professional, and represents a strong breadth of knowledge
Business Owner
Jasmine Cosmetics
03.2020 - Current
Created a sales and distribution network to increase sales and reach new markets
Developed and implemented a quality assurance system to ensure product safety and quality
Secured financing to fund business operations
Established a customer service system to ensure customer satisfaction
Document Processing Specialist
Dovenmuehle Mortgage Inc
01.2022 - 11.2022
Review foreclosure and bankruptcy documents to verify correct verbiage, accurate dates, figures, and facts, resolving issues in a self-directed manner
Ensure printed backup documents (note, mortgage, assignment, print screens, corporate resolutions, prior recorded foreclosure documents) are consistent with the source foreclosure documents
Ensure there are no errors in the source documents, including verification of correct dates, percentages, and dollar amounts
Confirm corporate resolution has identified the appropriate signer.
Rental Assistance Specialist
Beacon Hill Staffing Group LLC
06.2020 - 01.2021
Provide excellent customer service remotely to clients
Responsible for entire rental assistance process for assigned clients, including collection of required documents, submission of rental assistance application, client follow-up, and disbursement of funds
Show compassion for clients by actively listening and showing respect and empathy, through an ethos of financial solidarity/empowerment rather than charity
Documentation Specialist
J.P Morgan Chase
01.2018 - 10.2019
Implemented a new system for tracking, organizing, and archiving documentation
Process Immigration applications for government officials and asylum seekers etc
Extraction foreign objects from the Application as a (Extraction agent)
Revised existing documentation to reflect changes in software applications