JASMINE PRICE
Summary
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem- solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles. Attentive Customer Service Representative with 4 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Attentive Customer Service Representative with 4 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Merchandise Team Leader
Sam's Club
11.2023 - Current
- Managed budget allocations effectively, optimizing resource utilization while meeting financial targets.
- Collaborated with vendors to secure advantageous terms and conditions for product procurement, driving cost savings for the business.
- Implemented a comprehensive training program for new hires, equipping them with the necessary skills and knowledge to excel in their roles as Merchandise Team Members.
- Coached and mentored team members, enhancing their skills in merchandising techniques and customer service excellence.
- Reduced out-of-stock instances by closely monitoring replenishment processes, ensuring prompt restocking of high-demand items.
- Developed comprehensive seasonal merchandise plans with a focus on maximizing revenue opportunities.
- Enhanced employee engagement through regular feedback sessions, fostering a positive work environment focused on continuous improvement.
- Improved store layout for enhanced customer experience and increased foot traffic.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
Lead Customer Service Specialist
MaxxSouth Broadband
02.2019 - 11.2023
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise
- Managed team of 53 members
- Reduced wait times with swift issue resolution strategies, resulting in increased customer retention.
- Responded to customer calls and emails to answer questions about products and services
- Engaged clients in person and over phone to answer questions and address complaints
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member
- Planned schedules and workflows based on expected customer demands
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Resolved concerns with products or services to help with retention and drive sales
- Met customer call guidelines for service levels, handle time and productivity
- Followed up with customers about resolved issues to maintain high standards of customer service
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Trained new personnel regarding company operations, policies and services
- Responded to customer inquiries and provided accurate information about products and services via live chat
- Investigated and resolved customer inquiries and complaints quickly
- Met customer call guidelines for service levels, handle time and productivity
- Planned schedules and workflows based on expected customer demands
Customer Service Representative
MaxxSouth Broadband
02.2019 - Current
- Managed customer accounts to secure customer satisfaction and repeat business
- Handled inbound customer chat conversations
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Built relationships with customers and community to promote long term business growth
- Set and achieved company defined sales goals
- Achieved or exceeded company-defined sales quotas
- Trained and mentored new sales representatives
- Developed and implemented sales strategies to increase profits
- Engaged in friendly conversation with customer to better uncover individual needs
- Responded to customer inquiries and provided accurate information about products and services via live chat
- Increased sales by exceeding daily and monthly goals.
Customer Service Manager
Wal-Mart
09.2014 - 02.2019
- Collaborated with managers and human resources in building talented teams dedicated to customer satisfaction
- Resolved customer complaints quickly to maintain customer satisfaction
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Took ownership of customer issues and followed problems through to resolution.
Assistant Front End Manager
Brooks Grocery
08.2010 - 05.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Monitored workflow to improve employee time management and increase productivity
- Evaluated employee performance and coached and trained to improve weak areas
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Monitored cash drawers in 4 checkout stations to verify adequate cash supply
Front End Supervisor
Big Star Grocery
07.2004 - 09.2008
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Monitored workflow to improve employee time management and increase productivity
- Evaluated employee performance and coached and trained to improve weak areas.
Education
BBA - Business
Strayer University
Memphis, TN05.2024
Associate of Applied Science - Marketing and Business Technology
Northeast Mississippi Community College
Booneville, MS05.2012
High School Diploma -
Belmont High School
Belmont, MS05.2007
Skills
- Performance Feedback
- Information Updates
- Team Meetings
- Multi-Line Telephone Operation
Timeline
Merchandise Team Leader
Sam's Club
11.2023 - Current
Lead Customer Service Specialist
MaxxSouth Broadband
02.2019 - 11.2023
Customer Service Representative
MaxxSouth Broadband
02.2019 - Current
Customer Service Manager
Wal-Mart
09.2014 - 02.2019
Assistant Front End Manager
Brooks Grocery
08.2010 - 05.2014
Front End Supervisor
Big Star Grocery
07.2004 - 09.2008
BBA - Business
Strayer University
Associate of Applied Science - Marketing and Business Technology
Northeast Mississippi Community College
High School Diploma -
Belmont High School