Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Supervisor
Meijer
11.2024 - Current
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sales Associate
Deja Vu Love Boutique
08.2024 - 12.2024
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Sales Associate
Cirilla's
06.2024 - 08.2024
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Engaged with customers to effectively build rapport and lasting relationships.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service
Hartfield-Jackson Atlanta International Airport
03.2018 - 11.2023
Provided exceptional customer service, resolving complex issues promptly and effectively.
Alleviated customer service needs with policy-appropriate solutions.
Increased repeat business by providing exceptional customer service experiences.
Facilitated customer service initiatives by addressing inquiries promptly and professionally.
Expedited checkout process for efficient customer service during peak hours.
Greeted customers and provided outstanding customer service.
Processed customer transactions quickly, accurately, and with excellent customer service skills.
Accurately handled cash register transactions while providing excellent customer service.
Greeted incoming customers and provided reliable, friendly customer service.
Housekeeping Room Attendant
Marriot Hotel
05.2015 - 02.2019
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Sorted, laundered and put away various laundry items.
Hospital Housekeeper
Lake City Rehabilitation Center
04.2013 - 02.2015
Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.
Ensured compliance with safety regulations and protocols, minimizing accidents and hazards in the workplace.
Supported patient care by promptly cleaning and preparing rooms for new admissions, reducing wait times.
Participated in safety drills and emergency preparedness exercises, ensuring readiness to respond effectively in high-pressure situations.
Improved patient satisfaction by maintaining a clean and comfortable hospital environment.
Assisted with laundry duties, including washing, drying, folding, and delivering clean linens to appropriate units within the hospital.
Maintained inventory of cleaning supplies, ensuring adequate stocks were available for daily use.
Facilitated timely room turnovers by efficiently stripping linens from beds and prepping them for laundry services.
Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
Practiced established infection control methods to reduce risks to patients, families, and medical staff.
Hospital Volunteer
Southern Regional Medical Center
05.2006 - 08.2008
Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
Restocked medical supplies and consumables to prepare procedure rooms.
Reported patient requests, concerns, and other observations to staff.
Transported patients and helped with discharge procedures.
Complied with HIPAA standards to confidentially maintain patient medical information.
Provided administrative support by filing documents, coordinating charts and answering phones.
Restocked supplies and filed paperwork to satisfy department leadership requests.
Maintained clean and safe environments for patients, families, and staff by adhering to infection control protocols.