Hi, I’m
JASMINE PULLARD
LOS ANGELES,CA
Fall seven times; stand up eight.
Japanese proverb
Summary
Multi-talented business leader bringing 20+ years of experience in entertainment payroll. Strategic problem solver and change manager. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner.
Overview
20
years of professional experience
Work History
Cast & Crew Entertainment ServicesBurbank, CA
Vice President, Payroll Operations
07.2021 - 01.2023
Job overview
- Managed the Burbank Payroll Dept of 90+ employees, financials and key performance indicators to facilitate business operations. Maintained adequate staffing to meet objectives within budget.
- Worked with all internal teams to identify problems, approve and implemented solutions to better streamline operations.
- Worked on the creation, development of new processes, rollout, onboarding and maintaining a new internal automation system that improved payroll turnaround times, reduced employee working hours and boosted efficiencies in the payroll process.
Cast & Crew Entertainment Services LLCBurbank (Remotely), CA
Director, Payroll Operations
12.2020 - 06.2021
Job overview
- Managed teams of 45+ employees. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs and policies/procedures, best practices on cultivating and maintaining relationships to promote positive work culture, creating/building/maintaining great client relationships and to diffuse client escalations
- Implemented improved inter-department practices and policies/procedures that resulted in the department’s working hours to be reduced
- Worked with the Products, Technology, Engineering, Customer Service, Business Systems teams to develop and present new ideas and conceptualized new approaches and solutions.
Cast & Crew Entertainment Services LLCBurbank (In Office And Remotely), CA
Manager, Payroll Operations
10.2018 - 12.2020
Job overview
- Managed a team of 16+ employees. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various entertainment payroll (non-union and unions: Guilds, IA, ASA, NLB CBA’s) contracts, multiple company systems and policies/procedures to maintain smooth, productive operations
- Assigned/reassigned projects to Payroll Coordinators to fit skill levels and maximize team performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Submitted system enhancement requests to the internal HTG team
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training. Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Created in 1 day, implemented and trained the entire payroll dept. on the new processes and procedures to be paperless due to the pandemic and teams needing to work from home immediately
- Created SOPs for the Manager, Payroll Coordinator roles.
Cast & Crew Entertainment Services LLCBurbank, CA
Payroll Coordinator
01.2017 - 10.2018
Job overview
- Processed payroll for multiple projects simultaneously and handled up to 1400+ timecards per week effectively and efficiently
- Created and maintained strong relationships with clients based on integrity and exceptional service
- Continued to help the HTG team with the functionality of the system.
Cast & Crew Entertainment Services LLCBurbank, CA
Payroll Optimization Lead/Subject Matter Expert
10.2016 - 01.2017
Job overview
- Assisted in the development, design and implementation of the Hours-To-Gross system functionality to support the payroll department.
Entertainment PartnersBurbank, CA
Assoc. Payroll Manager
08.2015 - 10.2016
Job overview
- When Ease was purchased by EP in August 2015 my first role was to maintain client satisfaction who were transitioning and managed a team of 10
- Steered the technology team build/integrate the internal payroll systems
- Served several high-profile studio clients processing payroll, handling adjustments and performing data analytics
Ease Entertainment Services (Acquisition by EP)Beverly Hills, CA
Sr. Payroll Coordinator
11.2009 - 08.2015
Job overview
- Ease was a startup entertainment payroll company that quickly became one of the most respected before it was purchased by, in 2015
- First payroll specialist hired at the beginning and set the tone for customer service, accuracy, and speed
- Trained and mentored all new payroll staff upon hire that included union-specific rules and wage/hour laws
- Performed user acceptance testing on the internal payroll systems used and approved software releases before deployment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Brilliance Business ResourcesIrvine, CA
Payroll Department Supervisor
04.2008 - 07.2009
Job overview
- As the Payroll Department Supervisor at the startup payroll service Brilliance Business Resources, I managed a team of 3 and the day-to-day operations of the payroll department that serves multiple corporate clients in the Orange County area
- I was responsible for processing paper and electronic timecards, generating billing statements, client relations, and quality assurance of outgoing payroll
Oberman, Tivoli, Pickert dba. Media ServicesLos Angeles, CA
Sr. Payroll Coordinator
12.2002 - 04.2008
Job overview
- Assisted supervisor in training and mentoring new employees and resolving payroll and client issues
- Processed crew and staff payroll according to commercial union contracts and state and federal law for 30+ high profile clients
- Maintained a strong client relationship with extensive customer service.
Education
Westchester High, Westchester, CA
High School Diploma
06.2002
Skills
- Process Improvement
- Performance Monitoring and Evaluation
- Industry Best Practices
- Problem Detection and Complex Problem-Solving
- Critical Thinking
- Resource Allocation
- Relationship Building
- Customer Service
- Leadership and People Development
- Employee Motivation and Performance
- Collective Bargaining Agreements (WGA, SAG, DGA, PGA, IA, ASA, NLB)
- Effective Communicator
- Typing and 10-Key Entry
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Vice President, Payroll Operations
Cast & Crew Entertainment Services
07.2021 - 01.2023
Director, Payroll Operations
Cast & Crew Entertainment Services LLC
12.2020 - 06.2021
Manager, Payroll Operations
Cast & Crew Entertainment Services LLC
10.2018 - 12.2020
Payroll Coordinator
Cast & Crew Entertainment Services LLC
01.2017 - 10.2018
Payroll Optimization Lead/Subject Matter Expert
Cast & Crew Entertainment Services LLC
10.2016 - 01.2017
Assoc. Payroll Manager
Entertainment Partners
08.2015 - 10.2016
Sr. Payroll Coordinator
Ease Entertainment Services (Acquisition by EP)
11.2009 - 08.2015
Payroll Department Supervisor
Brilliance Business Resources
04.2008 - 07.2009
Sr. Payroll Coordinator
Oberman, Tivoli, Pickert dba. Media Services
12.2002 - 04.2008
Westchester High
High School Diploma
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