Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
CustomerServiceRepresentative

Jasmine Pulliam

Houston,MS

Summary

Ambitious and responsible professional with a proven track record of success in positions requiring well-developed organizational and interpersonal skills seeking to bring experience and medical education training to a successful healthcare organization. Detail-oriented and motivated individual trained as a medical administrative assistant seeking to build upon practical experience and medical education within a healthcare position. Caring, compassionate and determined medical professional recognized for consistently excelling at all assigned duties seeking to turn medical education into continuation of rewarding career within a dynamic healthcare facility. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

12
12
years of professional experience
1
1
Certificate

Work History

Customer Service Representative

Continuum Global Solutions
08.2019 - 07.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Resolved [Type] issues over phone with [Number] customers daily.
  • Entered orders into [Type] computer database system.
  • Optimized customer support by establishing collaborative service environment.
  • Followed up with customers about resolved issues and completed [Action] and [Action] to maintain high standards of customer service.

Cashier Stocker

Walmart
Houston, MS
07.2010 - 11.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Greeted over [Number] patients per day.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in [System].
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Daycare worker

Armstrong Kiddie Care
Okolona, MS
02.2011 - 07.2014
  • We feed the kids
  • Teach the kids
  • Taught children to organize toys, wash hands and share by leading by example.
  • Encouraged good behaviors using positive reinforcement methods.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Meticulously sanitized toys and play equipment.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Maintained child-friendly environment with access to outdoor activities.
  • Prepared, served and cleaned up daily meals for [Number] children.
  • Met with parents about daily activities, positive developments and issues.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Planned and guided age-appropriate tasks like reading, crafts and [Type].
  • Maintained accurate and detailed record on enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Offered top-notch care to [Number]+ children at once, ranging in age from [Number] to [Number].
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Created and implemented diverse educational strategies to boost development.
  • Introduced children to educational games and activities to boost learning.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Distributed food, napkins and beverages in preparation for snack time.

Education

Associate of Science Degree - Health Sciences

Ultimate Medical Academy
2021

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Manchester, NH
12.2016

Skills

  • Proficiencies:
  • MS Excel; MS Word; MS PowerPoint; computer skills; Typing Speed: 30 WPM
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Customer Account Management
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Adobe Systems Adobe Creative Cloud
  • Customer Service and Assistance
  • Call Transfers
  • Microsoft Internet Explorer
  • Electronic Information Systems
  • Cash Register Operations
  • Microsoft Excel
  • Microsoft Office
  • Inbound and Outbound Calling
  • Customer Inquiry Response
  • Time Management
  • Active Listening
  • Google Drive
  • Microsoft Outlook
  • Strong Analytical and Problem-Solving Skills
  • Information Inputting
  • Merchandise Arrangements
  • Report Preparation
  • Telephone Management
  • Answering Customer Questions
  • Microsoft Windows
  • Reading Comprehension
  • Inquiry Requests
  • Microsoft Access
  • Adobe Systems Adobe Flash
  • Google Meet
  • Patient and Empathetic
  • Speaking
  • Citrix
  • Persuasion
  • Zoom
  • Service-Orientation

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics

Languages

English
Full Professional

Timeline

Customer Service Representative

Continuum Global Solutions
08.2019 - 07.2022

Daycare worker

Armstrong Kiddie Care
02.2011 - 07.2014

Cashier Stocker

Walmart
07.2010 - 11.2015

Associate of Science Degree - Health Sciences

Ultimate Medical Academy

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Jasmine Pulliam