Jasmine P.Wagner
Ledyard,CT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Prevention-minded, dedicated, and offering a flexible approach to handling dynamic situations and conditions. Proficient in preventing issues, problem-solving, evidence-gathering, and effectively tracking progress. Excellent documentation skills, reporting, and interdisciplinary collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
TSOC Staff and Positional Trainer
Texas Security Operations Center, US NAVY National Security Agency, Texas, NSAT
08.2019 - 02.2021
- Provided direct reporting to NSAT Commander, provided time-sensitive operations, crisis response and total situational awareness of NSAT portion of end-to-end Cryptologic Enterprise
- Assessed global events against customer intelligence needs and current cryptologic posture and directed immediate collection, processing, analytic, and reporting responsibilities on 24/7 operations floor
- Performed daily briefings to NSAT Commander and leadership management
- Conducted positional briefings to dignitaries and visitors
- Conducted initial positional training to multi-service military, officer and enlisted, DoD civilian team operations center newly assigned personnel
- Performed training for Senior Operations Officers (SOO), Senior Mission Managers (SMM), Joint Integrated Air Operations (JIAO), and Collateral Analysis Desk (CAD) positions
- Authored 8 Standard Operating Procedures
- Created Joint Qualification Standards for 2 roles within TSOC
- Trained 25 individuals across 4 different job roles
- Allowed access for over 30 individuals
- Facilitated training and testing quarterly for crisis response and time-sensitive operations
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Tracked attendance and progress against goals for each participant.
- Quickly adapted training plans for client needs, keeping timelines, budgets, and desires in mind.
- Assessed student needs to develop effective training plans.
- Gathered and organized supplementary material to support structured lessons.
- Recognized and tapped talented staff to fill key positions and maximize productivity.
- Employed job analysis in accordance with principles of instructional design to create effective training programs.
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Gained extensive knowledge in data entry, analysis and reporting
- Paid attention to detail while completing assignments
- Applied effective time management techniques to meet tight deadlines
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Worked flexible hours across night, weekend and holiday shifts
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Excellent communication skills, both verbal and written
- Acted as team leader in group projects, delegating tasks and providing feedback
- Cultivated interpersonal skills by building positive relationships with others
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Exercised leadership capabilities by successfully motivating and inspiring others
Joint Integrated Air Operator
Texas Security Operations Center, US NAVY NSAT
03.2018 - 07.2019
- Provided Blue Force protection to assets
- Delivered indications and warnings for multiple platforms
- Continually monitored communication networks to guarantee situation awareness of airborne and maritime forces
- Maintained logs tracking over 1,800 flights
- Provided operational input to track all flights and flight cancellations
- Initiated continual scheduled updates of Order of Battle
- E-4/US NAVY Collateral Analysis Desk
- Developed strong organizational and communication skills through coursework and volunteer activities
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Delivered services to customer locations within specific timeframes
- Skilled at working independently and collaboratively in team environment
- Proven ability to develop and implement creative solutions to complex problems
CAD Lead Analyst
Texas Security Operations Center, US NAVY NSAT
03.2018 - 07.2019
- Responsible for maintaining 24-hour, time-sensitive operational support position that assisted NSOC-W Transnational Issues Desk by providing load-sharing and back-up support and coordination on critical issues and activities
- CAD provided real-time updates to NSOC-W Transnational Issues Desk, informing team members of any upcoming and ongoing activities acted as Subject Matter Expert (SME)
- CAD provided appropriate and timely informational, collateral and signals intelligence tip-offs to internal customers facilitating optimal target mission management
- Charged with quality control of products
- Controlled dissemination of products to customers
- As, Sent out tippers, representing 50% increase in intelligence awareness, improving customers’ situational awareness of AOR related events
- Achieved mission role of Quality Control person providing quality control to tippers internally and externally, resulting in 4 monthly products sent out to 8 IC customers
- Directly informed National Security Council of threat to U.S
- Personnel, increased timeline of Embassy evacuation
- Tipped White House of imminent terrorist threat to POTUS during planned foreign travel, averted attack, international event with 32 foreign dignitaries held with no delay
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Participated in internal audits regarding quality management system.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Boosted information sharing by enhancing interfaces between computer systems.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
S&J Cleaning Service Lead/Supervisor
Sharon Mauro Of S&J Cleaning
04.2013 - 05.2016
- Responsible for staff and new employee training of security measures and procedures
- Lead facilitator for financial and confidential document eradication services
- Maintained highest security standards, ensuring all staff adheres to protocols and policies
- Organized staff procedures to ensure 100% observance by all
- Trained over 10 employees in all security measures
- Facilitated cleaning and maintenance of 8 financial institutions and 5 businesses
- Guaranteed all customers' security measures were in place upon entry and exit, and ensured clientele awareness of any instance when measures were deviated from
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Maintained excellent attendance record, consistently arriving to work on time.
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-day-day duties accurately and efficiently.
Education
Bachelor of Arts - Psychology
Central Connecticut State University
New Britain, CT06.2023
Associate of Arts - Psychology
Middlesex Community College - Middletown
Middletown, CT08.2022
High School Diploma -
North Branford High School
North Branford, CT06.2003
Skills
- Quality Control Guidelines
- Customer Needs Assessments
- Performance Motivation
- In-Depth Research
- Departmental Strategies Development
- Project Requirements
- Personnel Data Reporting
- Program Performance Assessment
- Business Needs Analysis
- Operational Reporting
- Innovative Training Approaches
- Work Coordination
- Work Procedures Evaluation
- Operational Problems Analysis
- Skilled Trainer
- Trainer Mentoring
- Faculty and Staff Training
- Staff Supervision and Coordination
- Staff Training and Onboarding
- Staff and Customer Support
Certification
Defense Language Institute, Monterey, CA (Russian Basic Course) (2017)
Signal Intelligence (SIGINT) Collections Basics Certification: Cryptologic Technical School (2018)
Amazon Web Services (AWS) Courses at Linux Academy (2020)
Extensive Web and Communications Experience to include: Joint Worldwide Intelligence Communication System, Secret Internet Protocol Router Network, Non-Secure Internet Protocol Router Network, THRESHER, and Bodhi
Additional Information
- Security Clearance: TOP SECRET/SCI with CI Polygraph (Inactive)
- Military Honors, Awards, and Special Achievements: , Military Navy Technical School Honor Graduate (Number 5/16) (2018) Letter of Commendation, U.S. FOURTH Fleet US NAVY (2018) Good Conduct Award (2019) Joint Service Commendation Medal Award (2020) Civilian Habitat for Humanity (2019- 2020)
Languages
Russian
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I love my rejection slips. They show me I try.
Sylvia Plath
Timeline
TSOC Staff and Positional Trainer
Texas Security Operations Center, US NAVY National Security Agency, Texas, NSAT
08.2019 - 02.2021
Joint Integrated Air Operator
Texas Security Operations Center, US NAVY NSAT
03.2018 - 07.2019
CAD Lead Analyst
Texas Security Operations Center, US NAVY NSAT
03.2018 - 07.2019
S&J Cleaning Service Lead/Supervisor
Sharon Mauro Of S&J Cleaning
04.2013 - 05.2016
Bachelor of Arts - Psychology
Central Connecticut State University
Associate of Arts - Psychology
Middlesex Community College - Middletown
High School Diploma -
North Branford High School
Defense Language Institute, Monterey, CA (Russian Basic Course) (2017)
Signal Intelligence (SIGINT) Collections Basics Certification: Cryptologic Technical School (2018)
Amazon Web Services (AWS) Courses at Linux Academy (2020)
Extensive Web and Communications Experience to include: Joint Worldwide Intelligence Communication System, Secret Internet Protocol Router Network, Non-Secure Internet Protocol Router Network, THRESHER, and Bodhi
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