Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Prevention-minded, dedicated, and offering a flexible approach to handling dynamic situations and conditions. Proficient in preventing issues, problem-solving, evidence-gathering, and effectively tracking progress. Excellent documentation skills, reporting, and interdisciplinary collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
TSOC Staff and Positional Trainer
Texas Security Operations Center, US NAVY National Security Agency, Texas, NSAT
08.2019 - 02.2021
Provided direct reporting to NSAT Commander, provided time-sensitive operations, crisis response and total situational awareness of NSAT portion of end-to-end Cryptologic Enterprise
Assessed global events against customer intelligence needs and current cryptologic posture and directed immediate collection, processing, analytic, and reporting responsibilities on 24/7 operations floor
Performed daily briefings to NSAT Commander and leadership management
Conducted positional briefings to dignitaries and visitors
Conducted initial positional training to multi-service military, officer and enlisted, DoD civilian team operations center newly assigned personnel
Performed training for Senior Operations Officers (SOO), Senior Mission Managers (SMM), Joint Integrated Air Operations (JIAO), and Collateral Analysis Desk (CAD) positions
Authored 8 Standard Operating Procedures
Created Joint Qualification Standards for 2 roles within TSOC
Trained 25 individuals across 4 different job roles
Allowed access for over 30 individuals
Facilitated training and testing quarterly for crisis response and time-sensitive operations
Mentored new hires, resulting in stronger staff development and increased productivity.
Monitored participant workflow and behaviors throughout training process.
Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Tracked attendance and progress against goals for each participant.
Quickly adapted training plans for client needs, keeping timelines, budgets, and desires in mind.
Assessed student needs to develop effective training plans.
Gathered and organized supplementary material to support structured lessons.
Recognized and tapped talented staff to fill key positions and maximize productivity.
Employed job analysis in accordance with principles of instructional design to create effective training programs.
Demonstrated high level of initiative and creativity while tackling difficult tasks
Gained extensive knowledge in data entry, analysis and reporting
Paid attention to detail while completing assignments
Applied effective time management techniques to meet tight deadlines
Assisted with day-to-day operations, working efficiently and productively with all team members
Worked flexible hours across night, weekend and holiday shifts
Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Excellent communication skills, both verbal and written
Acted as team leader in group projects, delegating tasks and providing feedback
Cultivated interpersonal skills by building positive relationships with others
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Exercised leadership capabilities by successfully motivating and inspiring others
Joint Integrated Air Operator
Texas Security Operations Center, US NAVY NSAT
03.2018 - 07.2019
Provided Blue Force protection to assets
Delivered indications and warnings for multiple platforms
Continually monitored communication networks to guarantee situation awareness of airborne and maritime forces
Maintained logs tracking over 1,800 flights
Provided operational input to track all flights and flight cancellations
Initiated continual scheduled updates of Order of Battle
E-4/US NAVY Collateral Analysis Desk
Developed strong organizational and communication skills through coursework and volunteer activities
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Delivered services to customer locations within specific timeframes
Skilled at working independently and collaboratively in team environment
Proven ability to develop and implement creative solutions to complex problems
CAD Lead Analyst
Texas Security Operations Center, US NAVY NSAT
03.2018 - 07.2019
Responsible for maintaining 24-hour, time-sensitive operational support position that assisted NSOC-W Transnational Issues Desk by providing load-sharing and back-up support and coordination on critical issues and activities
CAD provided real-time updates to NSOC-W Transnational Issues Desk, informing team members of any upcoming and ongoing activities acted as Subject Matter Expert (SME)
CAD provided appropriate and timely informational, collateral and signals intelligence tip-offs to internal customers facilitating optimal target mission management
Charged with quality control of products
Controlled dissemination of products to customers
As, Sent out tippers, representing 50% increase in intelligence awareness, improving customers’ situational awareness of AOR related events
Achieved mission role of Quality Control person providing quality control to tippers internally and externally, resulting in 4 monthly products sent out to 8 IC customers
Directly informed National Security Council of threat to U.S
Personnel, increased timeline of Embassy evacuation
Tipped White House of imminent terrorist threat to POTUS during planned foreign travel, averted attack, international event with 32 foreign dignitaries held with no delay
Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
Investigated and addressed system issues to enhance usability and improve functionality.
Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Participated in internal audits regarding quality management system.
Developed flowcharts and diagrams to describe and lay out logical operational steps.
Boosted information sharing by enhancing interfaces between computer systems.
Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
S&J Cleaning Service Lead/Supervisor
Sharon Mauro Of S&J Cleaning
04.2013 - 05.2016
Responsible for staff and new employee training of security measures and procedures
Lead facilitator for financial and confidential document eradication services
Maintained highest security standards, ensuring all staff adheres to protocols and policies
Organized staff procedures to ensure 100% observance by all
Trained over 10 employees in all security measures
Facilitated cleaning and maintenance of 8 financial institutions and 5 businesses
Guaranteed all customers' security measures were in place upon entry and exit, and ensured clientele awareness of any instance when measures were deviated from
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Demonstrated respect, friendliness and willingness to help wherever needed.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Served customers and followed outlined steps of service.
Identified issues, analyzed information and provided solutions to problems.
Used coordination and planning skills to achieve results according to schedule.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Resolved problems, improved operations and provided exceptional service.
Worked flexible hours; night, weekend, and holiday shifts.
Maintained energy and enthusiasm in fast-paced environment.
Developed and maintained courteous and effective working relationships.
Improved operations through consistent hard work and dedication.
Maintained excellent attendance record, consistently arriving to work on time.
Exceeded goals through effective task prioritization and great work ethic.
Carried out day-day-day duties accurately and efficiently.
Education
Bachelor of Arts - Psychology
Central Connecticut State University
New Britain, CT
06.2023
Associate of Arts - Psychology
Middlesex Community College - Middletown
Middletown, CT
08.2022
High School Diploma -
North Branford High School
North Branford, CT
06.2003
Skills
Quality Control Guidelines
Customer Needs Assessments
Performance Motivation
In-Depth Research
Departmental Strategies Development
Project Requirements
Personnel Data Reporting
Program Performance Assessment
Business Needs Analysis
Operational Reporting
Innovative Training Approaches
Work Coordination
Work Procedures Evaluation
Operational Problems Analysis
Skilled Trainer
Trainer Mentoring
Faculty and Staff Training
Staff Supervision and Coordination
Staff Training and Onboarding
Staff and Customer Support
Certification
Defense Language Institute, Monterey, CA (Russian Basic Course) (2017)
Signal Intelligence (SIGINT) Collections Basics Certification: Cryptologic Technical School (2018)
Amazon Web Services (AWS) Courses at Linux Academy (2020)
Extensive Web and Communications Experience to include: Joint Worldwide Intelligence Communication System, Secret Internet Protocol Router Network, Non-Secure Internet Protocol Router Network, THRESHER, and Bodhi
Additional Information
Security Clearance: TOP SECRET/SCI with CI Polygraph (Inactive)
Military Honors, Awards, and Special Achievements: , Military Navy Technical School Honor Graduate (Number 5/16) (2018) Letter of Commendation, U.S. FOURTH Fleet US NAVY (2018) Good Conduct Award (2019) Joint Service Commendation Medal Award (2020) Civilian Habitat for Humanity (2019- 2020)
Languages
Russian
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I love my rejection slips. They show me I try.
Sylvia Plath
Timeline
TSOC Staff and Positional Trainer
Texas Security Operations Center, US NAVY National Security Agency, Texas, NSAT
08.2019 - 02.2021
Joint Integrated Air Operator
Texas Security Operations Center, US NAVY NSAT
03.2018 - 07.2019
CAD Lead Analyst
Texas Security Operations Center, US NAVY NSAT
03.2018 - 07.2019
S&J Cleaning Service Lead/Supervisor
Sharon Mauro Of S&J Cleaning
04.2013 - 05.2016
Bachelor of Arts - Psychology
Central Connecticut State University
Associate of Arts - Psychology
Middlesex Community College - Middletown
High School Diploma -
North Branford High School
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