Jasmine Quates
Redford,MI
Summary
Dedicated professional with a strong work ethic, adept at handling fast-paced environments and adapting to evolving demands. Demonstrates exceptional customer service skills by providing meticulous attention to detail and a diligent work approach. Proactively seeks ways to enhance operational efficiency, elevate service standards, and boost overall customer satisfaction levels. Committed to ongoing personal and professional development in pursuit of continuous growth as a seasoned business professional.
Overview
7
7
years of professional experience
Work History
Payment Support Representative
Jack Henry & Associates
11.2024 - Current
- Maintained compliance with industry regulations, ensuring smooth payment operations and reducing risk of penalties.
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Evaluated and recommended improvements to current payment systems, leading to increased efficiency and reduced processing times.
- Provided exceptional support to customers by addressing inquiries related to billing and payments in a timely manner.
Product Support Representative
Jack Henry & Associates
06.2023 - 11.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
Member Experience Associate
YMCA
04.2022 - 08.2022
- Assisted business office manager with producing budgeting reports, balancing cash reports, and processing/reporting annual campaign donations.
- Recognized for consistently exceeding performance targets, demonstrating a strong commitment to providing outstanding member experiences.
- Supported membership acquisition efforts by participating in promotional campaigns and outreach activities targeting prospective members.
- Educated members on the benefits of various programs and services, increasing engagement levels and retention rates.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Personal Advisor
Community Choice Credit Union
09.2019 - 12.2020
- Engaged members to uncover needs and suggest related bank products.
- Met with members to analyze financial needs and capabilities against targeted goals and build customized service packages.
- Guided members through banking services and mobile banking tools to promote products.
- Consistently met sales quotas by discussing bank products with members, including loans, credit cards and lines of credit.
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy.
- Smoothly opened, closed and updated accounts and savings plans for members.
- Verified the integrity of checks and money orders to protect members and the credit union from fraud.
- Completed loan applications for members by pulling chex systems and credit reports and submitted the applications to underwriters.
Membership Specialist
Livonia YMCA
03.2018 - 06.2020
- Recognized for consistently exceeding performance targets, demonstrating a strong commitment to providing outstanding member experiences.
- Supported membership acquisition efforts by participating in promotional campaigns and outreach activities targeting prospective members.
- Educated members on the benefits of various programs and services, increasing engagement levels and retention rates.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
Education
Bachelor of Science - Business Administration-Finance
Madonna University
Livonia, MI05.2022
High School Diploma - undefined
Lee M. Thurston High School
Redford, MI05.2017
Skills
- Problem-solving
- Time management
- Proficient in Microsoft Office
- Analytical and critical thinking
- Organization
- Collaboration and teamwork
- Remote support
- Customer satisfaction
- Call center experience
- Email support
Timeline
Payment Support Representative
Jack Henry & Associates
11.2024 - Current
Product Support Representative
Jack Henry & Associates
06.2023 - 11.2024
Member Experience Associate
YMCA
04.2022 - 08.2022
Personal Advisor
Community Choice Credit Union
09.2019 - 12.2020
Membership Specialist
Livonia YMCA
03.2018 - 06.2020
High School Diploma - undefined
Lee M. Thurston High School
Bachelor of Science - Business Administration-Finance
Madonna University
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