Jasmine Quinn
Baton Rouge,LA
Summary
Dynamic leader with a proven track record at Midwest Title Loans, adept in enhancing customer satisfaction and streamlining operations. Skilled in inventory tracking and fostering positive workplace relationships, successfully increased efficiency and client retention. Expertise in warehouse safety and customer service, demonstrating exceptional multitasking and organizational abilities.
Overview
8
8
years of professional experience
Work History
Warehouse Operator
Amazon
Sauget, Il
01.2021 - Current
- Used pit equipment to accurately coun products.
- Improved safety standards by conducting regular equipment checks and safety drills.
- Increased efficiency in picking and packing processes, employing systematic approaches.
- Ensured accurate order fulfillment, significantly reducing customer complaints.
- Maintained clean and organized work environment, adhering strictly to health and safety regulations.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Checked packages and merchandise for damage and notified vendors.
- Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.
- Achieved targets for order processing, diligently working to meet daily quotas.
Sales Representative
Illinois Title Loan
Fairview Heights, IL
07.2019 - 12.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential a
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Customer Service Representative
Check Into Cash
Collinsville, IL
01.2019 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Conducted thorough borrower assessments to determine appropriate loan products based on individual needs and qualifications.
- Collaborated with internal teams to ensure seamless coordination during the entire loan origination process.
Assistant Manager
Security Finance, Financial Services
Collinsville, IL
10.2018 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Negotiated favorable terms for both new loans and refinancing options to better serve clients'' needs and improve overall profitability.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Increased client retention rates by offering exceptional service and fostering strong relationships.
Branch Manager
Midwest Title Loans
Swansea, IL
02.2017 - 08.2018
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Calculated and remitted state sales tax, service, and other charges.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
Education
High School Diploma -
East St Louis Sr. High
East Saint Louis, ILSkills
- Shipping and receiving
- Packaging and labeling
- Warehouse safety
- Loading and unloading
- Order picking
- Safety compliance
- Cycle counting
- Inventory tracking
- Bin consolidation
- Customer service
- Positive attitude
- Data entry
- Data management
- Multitasking and organization
- Office 365 security
- OneDrive for business
- Customer satisfaction
- Financial management
- Payment arrangement
- Skip tracing
- Debt negotiation
Timeline
Warehouse Operator
Amazon
01.2021 - Current
Sales Representative
Illinois Title Loan
07.2019 - 12.2020
Customer Service Representative
Check Into Cash
01.2019 - 07.2019
Assistant Manager
Security Finance, Financial Services
10.2018 - 07.2019
Branch Manager
Midwest Title Loans
02.2017 - 08.2018
High School Diploma -
East St Louis Sr. High