Jasmine Ramirez
Las Vegas,USA
Summary
Front Desk Receptionist with over 7 years of experience in customer service roles across retail, healthcare and hospitality sectors. Demonstrating strong interpersonal and communication skills, with a proven track record of enhancing guest and patient satisfaction through meticulous attention to detail and efficient problem-solving. Skilled in managing front office operations, coordinating with various departments, and leveraging bilingual abilities to provide exemplary service.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Treasure Island Hotel & Casino
07.2024 - 09.2025
- Welcomed guests and provided exceptional customer service upon check-in process.
- Checked guests in and out, ensuring accuracy and efficiency in the process.
- Assisted guests with inquiries and resolved any issues or concerns.
- Collaborated with other hotel departments to ensure smooth operations and guest satisfaction.
- Provided personalized recommendations for local attractions and activities to enhance guest experience.
- Assisted guests with special requests and provided personalized recommendations to enhance their experience at Treasure Island.
- Coordinated with housekeeping to ensure timely room availability for guests.
- Informed guests about payment methods and verifying credit card data.
- Collected necessary information (like contact details and exact dates of stay)
- Provided information about our hotel, available rooms, rates and amenities.
- Confirmed group reservations and arranged personalized services for VIP guests and event attendees, like wedding guests and work conference guests.
Front Desk Receptionist
Absolute Dental
02.2023 - 07.2024
- Welcomed patients and visitors with a friendly and professional demeanor.
- Managed incoming and outgoing calls, efficiently directing calls to appropriate personnel.
- Confirmed, scheduled, rescheduled or cancelled patient appointments as needed.
- Assisted with patient check-in and check-out procedures.
- Handled patient inquiries and provided information about dental services.
- Assisted patients with filling out information forms and packets.
- Updated patient records and documented recent treatments and procedures.
- Scheduled and confirmed follow-up appointments and provided telephonic reminders.
- Communicated with medical insurance providers to verify insurance eligibility and determine if patients were required to make co-payments.
- Verifying methods of payment and collecting payments as needed via insurance co-pays, cash, debit, credit, checks and Care Credit.
Front Desk Receptionist
Perfect 32 Dental
04.2022 - 01.2023
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed patient scheduling and appointment confirmations to optimize office flow.
- Facilitated effective communication between patients and dental staff, enhancing service delivery.
- Implemented office protocols for patient check-in and check-out, improving operational efficiency.
- Maintained accurate patient records and handled sensitive information in compliance with HIPAA regulations.
- Coordinated insurance verifications and billing inquiries, streamlining financial processes for patients.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected fees and payments upon check-in or check-out.
Sales Representative
Intrigue Jewelers
03.2020 - 02.2022
- Opened and closed the store, including counting merchandise, and taking inventory of jewelry.
- Built and maintained relationships with clients to drive repeat business and increase customer loyalty.
- Achieved and exceeded sales targets consistently by utilizing effective sales techniques.
- Collaborated with team members to ensure the store's visual merchandising was appealing and showcased the luxury jewelry collection.
- Stayed up-to-date with current industry trends and product knowledge to provide accurate and relevant information to clients.
- Identify potential customers' needs and preferences and make personalized recommendations for jewelry pieces based on their individual style and taste.
- Managed administrative work through filing, inventory, customer follow-up and familiarizing myself with fine jewelry and company policies.
- Maintained the appearance and cleanliness of the store.
- Placed special merchandise orders for customers.
- Offered bilingual skills throughout the store whenever called upon.
- Processed credit applications like Acima and Snap.
- Aided customers in purchases and orders (taking ring orders, sizings, and repairs as well as calling these in to the warehouse).
- Became skillful in knowledge of jewelry and served customers by sharing such knowledge with them in order to provide them with wisdom in their purchases.
Front Desk Receptionist
Real Steemer
07.2018 - 03.2020
- Welcomed and greeted visitors upon their arrival at Real Steemer.
- Efficiently managed a high volume of incoming calls and directed them to the appropriate department.
- Scheduled appointments and maintained the reception area in a neat and organized manner.
- Assisted with administrative tasks such as filing, data entry, and photocopying.
- Provided excellent customer service by addressing inquiries and resolving issues in a professional manner.
- Collaborated with team members to ensure smooth operations of the front desk.
- Maintained confidentiality of sensitive information.
- Demonstrated strong communication skills in interacting with clients and colleagues.
- Developed and maintained a comprehensive knowledge of Real Steemer's products and services in order to provide accurate information and assistance to clients.
Education
High School Diploma - undefined
Palo Verde High School
Las Vegas06.2018
Skills
- Attention to detail
- Bilingual
- Verbal and written communication
- Time management
- Multitasking abilities
- Quick learner
- LMS
- Dentrix
- Reliable and dependable
- Microsoft Office programs
Languages
Spanish
Native
Timeline
Front Desk Agent
Treasure Island Hotel & Casino
07.2024 - 09.2025
Front Desk Receptionist
Absolute Dental
02.2023 - 07.2024
Front Desk Receptionist
Perfect 32 Dental
04.2022 - 01.2023
Sales Representative
Intrigue Jewelers
03.2020 - 02.2022
Front Desk Receptionist
Real Steemer
07.2018 - 03.2020
High School Diploma - undefined
Palo Verde High School
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