JASMINE RAMOS
Davenport,FL
Summary
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Overview
9
9
years of professional experience
Work History
Dental Front Office Coordinator
Medismile Dental
05.2024 - Current
- Collecting necessary fees during check out
- Maintaining patient records with accuracy and ensuring confidentiality.
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Insurance verification and plan creation
- Review patient intake and documenting relevant information.
Dispatcher
Jeeves Florida Rentals
03.2022 - 05.2024
- Receive and assign maintenance/ housekeeping calls and requests
- Monitor maintenance queues
- Request and follow up with vendors for unresolvable issues
- Monitor and Dispatch parts ordered for the homes
- Scheduling.
Front Desk Manager
Star Island Resort and Club
10.2019 - 05.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Checked guests in out of hotel, made reservations, and processed payments.
Housekeeping Manger
Diamond Resorts International - GRAND BEACH RESORTS
08.2019 - 10.2019
- Recruited, scheduled, trained, and developed staff
- Conducted inspections of all areas with the ability to anticipate customer needs, change goals and directions quickly while multitasking
- Maintained housekeeping budget, providing billing summaries and expenses for various events.
Assistant Front Office Manager
Diamond Resorts International - MYSTIC DUNES RESORT & GOLF
07.2017 - 08.2019
- Mentored, coached, and trained Team Members
- Front line position for handling challenges with guests
- Hiring Manager for new team members
- Reservation booking and account adjustments
- Inventory Management.
- Completed bi-weekly payroll for 15 employees.
Director of Operations
Diamond Resorts International - ORBIT ONE VACATION VILLAS
09.2015 - 07.2017
- Instrumental in the transition of Orbit One and the Team after Diamond Resorts purchase of Island One Resorts
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits checks.
- Achieved team goals through formalized training plans, coaching, and performance management.
Education
Certificates of Completion -
Diamond Resorts International
Orlando, FLSkills
- Dental software proficiency
- Office Administration
- Phone Etiquette
- Insurance Verification
- Punctual and Reliable
- Team Collaboration
- Patient Relations
- Cash Handling
- HIPAA Compliance
- Patient Scheduling
Accomplishments
- Recognized as the winner of Osceola County's Spirit of Hospitality award for leadership on 09/23/16.
- Co-creating the program "NO Team Member Left Behind" that helps to maintain all talented TM's by pairing a strong TM with a TM that may be struggling within their position. This program enables every TM to receive the proper training and tools they need to ensure their success and development.
- Nominee for 2016 Chairman's Award and accepting the award for DRI's Volunteer of the Year, in recognition of the charitable work done throughout our community.
- Oversee and monitoring of financials for savings and cutting cost.
- Hands-on experience in quality control assuring a positive guest experience upon arrival.
References
REFERENCES AVAILABLE UPON REQUEST
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Front Office Coordinator
Medismile Dental
05.2024 - Current
Dispatcher
Jeeves Florida Rentals
03.2022 - 05.2024
Front Desk Manager
Star Island Resort and Club
10.2019 - 05.2020
Housekeeping Manger
Diamond Resorts International - GRAND BEACH RESORTS
08.2019 - 10.2019
Assistant Front Office Manager
Diamond Resorts International - MYSTIC DUNES RESORT & GOLF
07.2017 - 08.2019
Director of Operations
Diamond Resorts International - ORBIT ONE VACATION VILLAS
09.2015 - 07.2017
Certificates of Completion -
Diamond Resorts International