Jasmine Ramsey
Knightdale,NC
Summary
Dynamic and results-oriented professional with extensive experience in healthcare and customer service, notably with UNC Healthcare. Excells in database management and personnel management, enhancing customer satisfaction and streamlining operational efficiency. Proven ability in decision-making and research, achieving significant improvements in compliance and staff training.
Overview
14
14
years of professional experience
Work History
Info System Specialist
UNC Healthcare
Chapel Hill, NC
09.2017 - Current
- Research, compile and prepare reports, manuals, correspondence, or other information required by management
- Review licensure of all nursing personnel at UNC Healthcare and input data into HR System iNFOR (RNs, CNAs, and LPNs)
- Follow up with nurse managers and directors to ensure compliance
- Provide API scheduling support to all personnel at the Medical Center
- Instruct training classes for the basic principle of API (Scheduling System) for new managers at the Medical Center
- Assist with maintaining databases used in Staffing Systems
- Run daily reports out of API and Lawson for leadership within the Medical Center
- Perform any special projects needed in the staffing department and with the staffing solution
- Provide staff and users with assistance solving API related problems, such as malfunctions and program problems.
- Facilitate new hire data for travelers for the division of nursing, resolving issues and processing paperwork.
Administrative Specialist
UNC Healthcare
Chapel Hill, North Carolina
08.2012 - 09.2017
- Make recommendations to management concerning such issues as staffing decisions or procedural changes
- Train staff and users to work with computer systems and programs
- Delegate the workflow of the Float CNAs and Flex RNs to inpatient units at the Medical Center
- Floats staff from each inpatient unit in the staff scheduling system
- Review and correct any payroll issues related to Kronos
- Update occurrences for float pool staff
- Communicate with charge nurses and nurse managers regarding daily staffing
- Make staffing decisions based off of experience and knowledge of each inpatient unit
- Complete multiple administrate duties on a daily basis to ensure a successful flow of the Staffing Office
- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
UPC Loss Prevention Coordinator
Walmart Supercenter
Raleigh, North Carolina
08.2012 - 12.2012
- Work in an office setting directly with the store manager and shift managers
- Research work processed by department and shift managers while checking for accuracy and resolving any incorrect issues
- Searching for errors in mark ups and mark downs
Customer Service Manager
Walmart Supercenter
Raleigh, North Carolina
03.2011 - 08.2012
- Create daily spreadsheets to use for shrinkage
- Follow up with associates regarding excessive loss of products
- Enter data daily through various computer systems, Ensure accuracy as it relates to staffing, scheduling, and customer service satisfaction
- Inventory, requisition, and stock control of all products on a daily basis (i.e.: markdowns, shrinkage, and counts)
- Conduct training of personnel to ensure they are aware of appropriate standards, procedures, and polices established within the company
- Monitor money transactions and refunds/accurate records and book keeping and cash handling to ensure end of day balances
- Interact with customer’s daily
- Conduct interviews, train, and evaluate up to 50 sales associates
- Complete various administrative duties that support the integrity of the company
- Ensure a safe workplace and pleasant customer service experience
Education
Bachelor of Arts - Healthcare Management
University of Mount Olive
Mount Olive, NC12.2022
Associate of Science - General Studies
University of Mount Olive
Mount Olive, NC08.2020
High School Diploma -
Cary High School
Cary, NC05.2005
Skills
- Focused on customer satisfaction
- Research ability
- Skilled multitasker
- Microsoft Access
- Database management
- Decision-making skills
- Accreditation support
- Personnel management
- Health information systems
Timeline
Info System Specialist
UNC Healthcare
09.2017 - Current
Administrative Specialist
UNC Healthcare
08.2012 - 09.2017
UPC Loss Prevention Coordinator
Walmart Supercenter
08.2012 - 12.2012
Customer Service Manager
Walmart Supercenter
03.2011 - 08.2012
Bachelor of Arts - Healthcare Management
University of Mount Olive
Associate of Science - General Studies
University of Mount Olive
High School Diploma -
Cary High School
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