Jasmine Ranson
Aurora,IL
Summary
Dynamic customer service and sales expert with 5+ years of experience in telephone customer service. Driven and motivated individual with knowledge working in fast-paced environments. Adaptable and detail oriented in all situations. Excellent communication and written skills with the ambition to meet goals.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work History
Warehouse Order Selector
Aldi Distribution Warehouse
Batavia, IL
11.2023 - Current
- Optimized project completion time by multitasking duties using heavy equipment.
- Collaborate with team members to ensure timely completion of tasks.
- Demonstrate Aldi mindset
Customer Service Representative
Discover financial services
Remote, IL
07.2022 - 11.2023
- Communicate effectively with card members regarding accounts, rewards and billing via phone and chat.
- Issue resolution
- Assessed client needs through active listening and empathetic communication techniques.
- Operate multiple computer screens to document and troubleshoot.
WAREHOUSE SELECTOR
ALDI Distribution
Batavia, IL
01.2018 - 01.2023
- Safely operate forklift, and ensure all orders are picked and prepared for customer satisfaction.
- Train and guide new hires.
- Arrange goods in a systematic manner and ensure manner to ensure ecient handling during shipment preparations.
Remote crisis counselor
Protocol Government Solutions
Aurora, IL
03.2019 - 03.2022
- Deliver empathetic, professional crisis intervention to callers
- Provide accurate, timely documentation of all calls and involvement.
- Coordinate with local emergency resources to ensure safety.
- Maintain positive relationships with all callers.
- Multi-task in high stress situations
Education
ASSOCIATE IN ARTS -
Waubonsee Community College
Skills
- Data entry support
- Multitasking
- Transparency
- Collaboration skills
- Self management
- Service excellence
Timeline
Warehouse Order Selector
Aldi Distribution Warehouse
11.2023 - Current
Customer Service Representative
Discover financial services
07.2022 - 11.2023
Remote crisis counselor
Protocol Government Solutions
03.2019 - 03.2022
WAREHOUSE SELECTOR
ALDI Distribution
01.2018 - 01.2023
ASSOCIATE IN ARTS -
Waubonsee Community College