Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Render

Cincinnati

Summary

Empathetic, tech-savvy Customer Support Specialist, Trainer, and Scheduler with 15+ years of experience delivering top-tier service across omnichannel environments (phone, chat, email). Proven track record in training development, customer lifecycle management, SaaS platform support, and process optimization. Adept in using data to drive decisions, enhance productivity, and increase customer retention. Passionate about user-centric service and leading teams that deliver measurable results.

Overview

11
11
years of professional experience

Work History

Customer Support Specialist / Trainer & Onboarding Specialist (Remote)

Mudflap Inc
01.2023 - Current
  • - Delivered white-glove support to 70+ users daily across phone, chat, and email.
  • - Composed actionable fuel and transaction reports using advanced Excel functions.
  • - Implemented cybersecurity and ID verification protocols, reducing risk exposure.
  • - Designed onboarding schedules and led nesting classes, shadowing, and 1-on-1 sessions.
  • - Coordinated calendars, team meetings, and follow-up coaching for new hire development.

Remote Customer Service Agent

Viva / Luxottica
12.2021 - 03.2023
  • - Delivered high-quality product and order support to diverse customers.
  • - Streamlined ordering processes and reduced repeat contacts through effective issue resolution.
  • - Mentored incoming agents and improved team ramp-up speed.

Customer Service Representative (Remote)

Cornerstone Brands LLC
08.2018 - 08.2021
  • - Assisted customers with end-to-end support on orders, returns, and account questions.
  • - Recommended tailored product solutions, increasing upsell conversion rates.
  • - Cultivated strong customer rapport, driving repeat business.

Tier 2 Support Agent (Remote)

Support.com (Comcast)
01.2018 - 01.2021
  • - Resolved technical escalations and coordinated service appointments.
  • - Delivered resolution with a 1-call close approach, improving customer satisfaction metrics.

Customer Support Representative (Remote)

Asurion Insurance
06.2016 - 07.2017
  • - Diagnosed device issues and scheduled repair or replacement services.
  • - Maintained empathy-driven service under high call volumes.

Customer Support Agent (Remote)

Teletech Company (BPO)
09.2014 - 05.2016
  • - Supported inbound inquiries on product usage and order status.
  • - Assisted with technical troubleshooting and process documentation.

Education

High School Diploma / GED -

Woodward High School

Associate of Arts -

Cincinnati State Technical And Community College
Cincinnati, OH

Skills

  • - Omnichannel Customer Service & Lifecycle Management
  • - Data Entry & CRM Management (60 WPM)
  • - Conflict Resolution & De-escalation
  • - Technical Troubleshooting (Tier 1 & 2 Support)
  • - Employee Onboarding, Nesting & Training Facilitation
  • - KPI Tracking & Performance Coaching
  • - SaaS & CRM Tools: Salesforce, Citrix, Avaya, VMware, Legacy Systems
  • - Excel Reporting & Analytics
  • - Cybersecurity Protocols & Identity Verification
  • - Time Management, Scheduling & Workflow Optimization
  • Customer relationship management (CRM)
  • Problem-solving

Timeline

Customer Support Specialist / Trainer & Onboarding Specialist (Remote)

Mudflap Inc
01.2023 - Current

Remote Customer Service Agent

Viva / Luxottica
12.2021 - 03.2023

Customer Service Representative (Remote)

Cornerstone Brands LLC
08.2018 - 08.2021

Tier 2 Support Agent (Remote)

Support.com (Comcast)
01.2018 - 01.2021

Customer Support Representative (Remote)

Asurion Insurance
06.2016 - 07.2017

Customer Support Agent (Remote)

Teletech Company (BPO)
09.2014 - 05.2016

High School Diploma / GED -

Woodward High School

Associate of Arts -

Cincinnati State Technical And Community College

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