Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Renee

Memphis,Tn

Summary

Dedicated industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Talented and skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Motivated and skilled at meeting customer needs with expert support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details. Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in multiple industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Call Center Representative

Advanced Services Inc
07.2019 - Current
  • Accommodated callers with special needs such as language interpretation and call escalation to specific departments
  • Completed routine transactions for customers such as opening accounts and processing payments
  • Answered incoming calls, chat messages, and email communications to handle [Product or service] concerns
  • Met inbound customer needs while maintaining strict performance targets
  • Resolved issues based on thorough investigations of concerns
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Boosted customer service satisfaction ratings through consistent quality control.

Material Handler

Assa Abloy
11.2017 - Current
  • Kept material-handling equipment in good working order with frequent inspections and basic repairs
  • Tracked deliveries and storage locations with timely documentation
  • Upheld strict quality assurance standards, inspecting materials and shipments for defects or compliance issues.

Customer Service Representative

Elite Parking of America
04.2018 - 09.2020
  • Served customers by going above-and-beyond to offer exceptional support for all needs
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
  • Updated office files daily and kept records organized
  • Developed solid relationships with staff, customers, and vendors
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Handler FedEx
06.2015 - 03.2016
  • Handled shipping, including preparing, tagging and securing containers
  • Balanced loads, loading according to weight distribution requirements
  • Handled [Number]+ packages per hour, consistently exceeding quotas
  • Helped freight reach final destinations with efficient sorting and accurate routing
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies
  • Personal

Caregiver Private Family
02.2012 - 11.2015
  • Helped home-bound individuals maintain personal dignity by assisting with personal hygiene and care needs
  • Improved client nutrition by carefully monitoring and preparing specialized diets
  • Kept spaces clean and inviting with regular cleaning, trash removal, and laundry assistance
  • Assisted clients with taking medication on time by arranging schedules and reminders
  • Protected clients during transfers between seating, beds, and wheelchairs
  • Delivered expert care to clients convalescing or incapacitated by illness or injury
  • Supported individuals' personal hygiene by helping with basic tasks
  • Improved patient care and outcomes through close collaboration with healthcare team
  • Trained family members to provide bedside care.

Daycare Teacher

Hands on Learning Enrichment Center
09.2009 - 01.2012
  • Created and assigned interactive lesson plans for basic early learning skills
  • Supervised children during all activities to maintain safety and wellbeing
  • Maintained welcoming and nurturing spaces with well-organized classroom stations and materials
  • Educated children on important basic skills such as colors, shapes and numbers.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Gathered materials and resources to prepare for lessons and activities.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Utilized technology to develop instructional materials and activities for children.
  • Monitored classroom to verify safe and secure environment.
  • Established positive relationships with students and families.
  • Created safe and nurturing learning environment for preschoolers.
  • Modeled positive behavior and communication skills for students.
  • Guided students to develop social, emotional and physical skills.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Organized and supervised large and small group activities.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Incorporated music, art and literature into curriculum.

Education

Bachelor of Science - Registered Nursing

Concorde College
Memphis, Tn
12.2025

Bachelor of Science - Early Childhood Education

Southwest Tennessee Community College
Memphis, TN
09.2015

High School Diploma -

Fairley High
Memphis, Tn
05.2010

Skills

  • Pallet assembly
  • Materials sorting
  • Customer relations
  • Microsoft Word
  • Time management
  • Google Drive
  • Written communication
  • Verbal and Written Communication
  • Inbound Phone Call Management
  • Quality Control
  • Quality Assurance Controls
  • Account Management
  • Facility Tours
  • Cash Handling
  • Customer Service Optimization
  • Customer Communication
  • Call Center Operations
  • Data Gathering
  • Customer Support
  • Problem-Solving Skills
  • Training and Development
  • System Documentation
  • Customer Account Updates
  • Investigations and Resolutions
  • Answering Questions
  • Resolving Issues
  • Quality Assurance Optimization
  • Providing Customer Support
  • Performance Monitoring
  • Call Control Skills
  • Product or Service] Expertise
  • Delivery Tracking
  • Collaborative Environments
  • Records Preparation
  • Microsoft Office
  • Product Knowledge
  • Call Documentation Skills
  • Technical Troubleshooting
  • Logging Call Information
  • Caller Accomodations
  • Database Research
  • Performance Improvement
  • Prospecting Skills
  • Trained in Salesforce
  • Sales and Upselling
  • Calm and Professional Under Pressure
  • Merchandise Orders and Exchanges
  • Carrier Relations
  • Documentation
  • E-Commerce
  • Customer Retention Strategies
  • Policy and Procedure Adherence
  • Clerical Support
  • Contact Management Systems
  • Scripted Calls
  • Interpretation and Translation Services
  • Membership Inquiries and Renewals
  • Providing Feedback
  • Eligibility Determinations
  • Creative Solutions
  • Administrative and Office Support
  • Issue and Complaint Resolution
  • Productivity Management
  • OSHA Standards
  • Conflict Mediation Abilities

Timeline

Call Center Representative

Advanced Services Inc
07.2019 - Current

Customer Service Representative

Elite Parking of America
04.2018 - 09.2020

Material Handler

Assa Abloy
11.2017 - Current

Handler FedEx
06.2015 - 03.2016

Caregiver Private Family
02.2012 - 11.2015

Daycare Teacher

Hands on Learning Enrichment Center
09.2009 - 01.2012

Bachelor of Science - Registered Nursing

Concorde College

Bachelor of Science - Early Childhood Education

Southwest Tennessee Community College

High School Diploma -

Fairley High
Jasmine Renee