Jasmine Reyes
San Pablo,CA
Summary
Dedicated professional comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration as well as skillful in sample collection, data recording and instrument calibration.
Overview
8
8
years of professional experience
Work History
Cosmetic Coordinator/Reception Assistant
Pacific Plastic Surgery Group
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Organized, maintained and updated information in computer databases.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Tracked important information in Windows, Excel, Zenoti, Microsoft software, Nextech, Practice Fusion and Availity Insurance Software
- Enhanced customer satisfaction by providing personalized cosmetic consultations and product recommendations.
- Developed strong relationships with clients by offering exceptional service, resulting in increased customer loyalty and repeat business.
- Provided expert advice on skincare routines tailored to individual needs, resulting in improved client skin health.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Animal Technician/Research Assistant
Yoh And Zimmerman
03.2023 - 12.2023
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Performed statistical, qualitative and quantitative analysis.
- Developed macros, special formulas and other actions to produce reliable and consistent statistical reviews.
- Administered medications to animals in treatment and documented changes in condition.
- Collected, prepared and labeled samples for laboratory testing, culture and microscopic examination.
- Selected animals for breeding and semen specimens to be used according to knowledge of animals, genealogies and desired offspring characteristics.
- Treated minor injuries and ailments and contacted veterinarians to obtain treatment for animals with serious illnesses or injuries.
- Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
- Identified and assessed immune responses by testing antigens and maintained test subjects and lab environment.
Amazon Courier
Amazon
12.2021 - 02.2023
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Created and submitted delivery and DOT logs.
- Logistics knowledge
- Navigational skills
- Multitasking skills
- Adaptivity to harsh weather conditions
- Vehicle system expertise
- Customer communication skills
- Pressured hauling adjility
- Solera software expertise
Animal Care Technician
Oakland Zoo
08.2020 - 01.2021
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Collected, prepared and labeled samples for laboratory testing, culture and microscopic examination.
- Administered medications to animals in treatment and documented changes in condition.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- examining reptiles and frogs infected with chytrid fungus
- examination of the water quality, PH and zinc oxide levels
- Quality control
Managing Assistant/Sales Editor
H&M Hennes & Mauritz
01.2019 - 03.2020
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Exceeded goals through effective task prioritization and great work ethic.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Problem solving abilities
- Marketing
- Design knowledge
- Basic HTML software knowledge
- Networking and media experience
- Flexibility and time management
- Shift leader in charge of visual design and schedule management
- Experience managing capital, safe, and deposits
- Educated and mentored new salesmen
- Applications submitted and followed up
- Sales techniques developed and implemented to raise revenues
- Supported in product placement and visual merchandising, so store retains appealing and inviting look
- Provides outstanding care and attention to loyal customers
- Awareness of complex technology technologies and goods has been retained to assist clients in making choices that suit business and personal needs.
- Role model in driving sales strategies, achieving and exceeding targets consistently.
- Routine inventories are paid every 6 months
- Identified inefficiencies and implemented process improvements in areas such as safety, quality, and production.
- Increased productivity 3% each year through on-going training, and development.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency for internal.
Sale Associate and Assistant Manager
Big 5 Sporting Goods
08.2017 - 11.2019
- Shift leader in charge of returns
- Money management experience, safe, and deposits
- Trained and mentored new sales representatives
- Submitted and tracked orders
- Developed and implemented sales strategies to increase revenue
- Assisted in product placement and visual merchandising, maintaining an attractive and inviting appearance of the store
- Provided repeated customers with exceptional care and attention
- Maintained an excellent knowledge of complex technology devices and products to assist customers in making selections to fit business and personal needs.
- Acted as a role model in techniques for driving sales, consistently meeting and exceeding goals.
- In charge of routine inventory every 6 months.
- Greeted customers and ascertained needs to ensure high quality service and appropriate product recommendations.
Receptionist/Administrative Assistant
Jose Reyes Tax Preparation
01.2016 - 04.2017
- Completed and filed returns with tax departments at local, state and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Offered clients recommendations to reduce tax liabilities.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Facilitated communication between clients and tax authorities.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Obtained documents, clearances, certificates, and approvals from local, state, and federal agencies.
- Prepared tax returns, extensions, tax planning calculations, and write ups for all types of organizations, including individuals
Education
Bachelor of Science - Biology With Forensic Concentration
California State University - East Bay
Hayward, CA2024
High School Diploma -
Vista Independent Study
Richmond, CA2016
Skills
- Operational Efficiency
- Presentation Skills
- Quality Assurance and Control
- System Optimization
- HPLC proficiency
- Microsoft Excel knowledge
- Microsoft word knowledge
- PCR and Sequencing knowledge
- Chemical machinery expertise
- Next Generation Sequencing knowledge
- Revenue Generation
- Nextech software expertise
- Project Management
- Corporate Communications
- BSL2 Certified
- Practice Fusion software expertise
- Clerical Support
- Office Management
- Bookkeeping
- Database Administration
- Report Preparation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Projects Performed
- Examination of Magnetic Fingerprint Powder (Study performed from 8/11/2022- 11/10/2022)
- Compared magnetic powder with regular powder on fingerprints to identify if there were traces of cross contamination when results were compared to the control (saliva).
- Examination of HIV DNA and (CD4) count (Study performed 2/20/2023- Current)
- Examination of enzyme-linked immunosorbent assay for university article as well as research on forms of therapeutic vaccines through rodent studies
Timeline
Cosmetic Coordinator/Reception Assistant
Pacific Plastic Surgery Group
01.2024 - Current
Animal Technician/Research Assistant
Yoh And Zimmerman
03.2023 - 12.2023
Amazon Courier
Amazon
12.2021 - 02.2023
Animal Care Technician
Oakland Zoo
08.2020 - 01.2021
Managing Assistant/Sales Editor
H&M Hennes & Mauritz
01.2019 - 03.2020
Sale Associate and Assistant Manager
Big 5 Sporting Goods
08.2017 - 11.2019
Receptionist/Administrative Assistant
Jose Reyes Tax Preparation
01.2016 - 04.2017
Bachelor of Science - Biology With Forensic Concentration
California State University - East Bay
High School Diploma -
Vista Independent Study
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