Jasmine Reyes
Summary
Dynamic Product Operations Manager with a proven track record at Old Navy, Gap, excelling in customer experience and product launches. Expert in fostering client relationships and enhancing sales through strategic product roadmapping and effective solution selling. Skilled in employee relations, ensuring high team performance and customer satisfaction. Achieved significant sales growth by applying innovative management strategies.
Overview
5
5
years of professional experience
Work History
Lead Sales Key Holder
Everything But Water
Huntington, New York
08.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
Product Operations Manager
Old Navy, Gap
02.2021 - Current
- Led cross-functional teams to ensure timely delivery of high-quality products.
- Collaborated with sales and marketing teams to develop targeted campaigns for product promotion.
- Conducted market research and analysis, identifying opportunities for product improvement and growth.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Assistant Manager
Dunkin' Donuts
03.2023 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Hair Salon Assistant
BP Bella Salon
01.2020 - 02.2021
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Increased salon revenue by upselling additional services such as conditioning treatments or product purchases during client interactions.
Food Service Worker
Splish Splash Water Park
05.2019 - 07.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
High School Diploma -
William Floyd High School
Mastic Beach, NY06.2023
Skills
- Customer experience
- User Acceptance Testing
- Product Roadmapping
- Product Launches
- Customer Service
- Employee relations and conflict resolution
- Sales Presentations
- Cash Handling
- Product Knowledge
- Solution selling
Languages
Spanish
Native or Bilingual
Timeline
Lead Sales Key Holder
Everything But Water
08.2024 - Current
Assistant Manager
Dunkin' Donuts
03.2023 - 12.2023
Product Operations Manager
Old Navy, Gap
02.2021 - Current
Hair Salon Assistant
BP Bella Salon
01.2020 - 02.2021
Food Service Worker
Splish Splash Water Park
05.2019 - 07.2019
High School Diploma -
William Floyd High School
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