Dynamic professional with a proven track record at J&A Solutions LLC, excelling in relationship building and generating new business. Recognized for streamlining processes and enhancing operational efficiency, I leverage strong communication skills to foster collaboration and exceed customer expectations. Committed to driving results and delivering exceptional service in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Sales Assistant
J&A Solutions LLC
Office Administrative Assistant
Hospitality Staffing Solutions
Coordinated communication between departments to enhance collaboration and information flow.
Assisted in maintaining office supplies inventory, optimizing procurement processes for cost efficiency.
Developed and implemented filing systems, improving document retrieval speed and organization.
Streamlined administrative processes, enhancing overall operational efficiency within the office environment.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information.
Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
Reduced errors in documentation by meticulously proofreading and editing written materials.
Streamlined office processes by implementing efficient filing and organizational systems.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
Maintained inventory of office supplies and placed orders.
Account Coordinator
J&A Solutions LLC
Virginia Beach, VA
02.2019 - 11.2025
Coordinated communication between clients and internal teams to ensure project alignment.
Assisted in managing client accounts, supporting relationship-building efforts.
Provided administrative support for account management processes, enhancing overall efficiency.
Maintained accurate records of client interactions and project updates in CRM systems.
Collaborated with cross-functional teams to deliver quality service and timely solutions.
Supported the development of marketing materials for client presentations and proposals.
Researched industry trends to inform strategic recommendations for account growth.
Engaged in training sessions to enhance knowledge of account management best practices.
Streamlined communication between clients and internal teams for seamless project execution.
Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
Escalated issues to appropriate channels as necessary.
Coordinated meetings, calls, and demos for Number-person account management team.
Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
Developed strong relationships with key stakeholders, fostering trust and long-term collaboration between clients and agency partners.
Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
Assisted in creating and formatting legal documents. Also, building code between compatible CRM platforms.
Managed my Administration team of six
Developed and created processes and procedures that guided my team to success without any direction or leadership.
Assistant Manager
Plaza Azteca Granby, LLC
Norfolk, VA
03.2015 - 01.2019
Assisted in managing daily operations to ensure seamless restaurant functionality.
Collaborated with team members to enhance customer service and dining experiences.
Coordinated staff schedules and training sessions to optimize workforce efficiency.
Monitored inventory levels and placed orders to maintain consistent supply chain flow.
Implemented training programs that improved team performance and service quality.
Developed promotional strategies that increased foot traffic during peak hours.
Oversaw compliance with health regulations, ensuring a safe dining environment for patrons.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Increased sales through effective merchandising strategies and targeted promotions.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Negotiated with suppliers to secure better pricing, reducing operational costs.
Oversaw daily operations to maintain store cleanliness and organization.