Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jasmine Reyes

Norfolk,VA

Summary

Dynamic professional with a proven track record at J&A Solutions LLC, excelling in relationship building and generating new business. Recognized for streamlining processes and enhancing operational efficiency, I leverage strong communication skills to foster collaboration and exceed customer expectations. Committed to driving results and delivering exceptional service in fast-paced environments.

Overview

2026
2026
years of professional experience

Work History

Sales Assistant

J&A Solutions LLC

Office Administrative Assistant

Hospitality Staffing Solutions
  • Coordinated communication between departments to enhance collaboration and information flow.
  • Assisted in maintaining office supplies inventory, optimizing procurement processes for cost efficiency.
  • Developed and implemented filing systems, improving document retrieval speed and organization.
  • Streamlined administrative processes, enhancing overall operational efficiency within the office environment.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.

Maintained inventory of office supplies and placed orders.

Account Coordinator

J&A Solutions LLC
Virginia Beach, VA
02.2019 - 11.2025
  • Coordinated communication between clients and internal teams to ensure project alignment.
  • Assisted in managing client accounts, supporting relationship-building efforts.
  • Provided administrative support for account management processes, enhancing overall efficiency.
  • Maintained accurate records of client interactions and project updates in CRM systems.
  • Collaborated with cross-functional teams to deliver quality service and timely solutions.
  • Supported the development of marketing materials for client presentations and proposals.
  • Researched industry trends to inform strategic recommendations for account growth.
  • Engaged in training sessions to enhance knowledge of account management best practices.
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Escalated issues to appropriate channels as necessary.
  • Coordinated meetings, calls, and demos for Number-person account management team.
  • Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
  • Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
  • Developed strong relationships with key stakeholders, fostering trust and long-term collaboration between clients and agency partners.
  • Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
  • Assisted in creating and formatting legal documents. Also, building code between compatible CRM platforms.
  • Managed my Administration team of six
  • Developed and created processes and procedures that guided my team to success without any direction or leadership.

Assistant Manager

Plaza Azteca Granby, LLC
Norfolk, VA
03.2015 - 01.2019
  • Assisted in managing daily operations to ensure seamless restaurant functionality.
  • Collaborated with team members to enhance customer service and dining experiences.
  • Coordinated staff schedules and training sessions to optimize workforce efficiency.
  • Monitored inventory levels and placed orders to maintain consistent supply chain flow.
  • Implemented training programs that improved team performance and service quality.
  • Developed promotional strategies that increased foot traffic during peak hours.
  • Oversaw compliance with health regulations, ensuring a safe dining environment for patrons.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Oversaw daily operations to maintain store cleanliness and organization.

Education

GED - Business Management

Tidewater Community College
Norfolk, Virginia, VA

Skills

  • Cash handling
  • Goal oriented
  • Relationship building
  • Stock management
  • Cash register operation
  • Complex Problem-solving
  • Processing payments
  • Point of sale operation
  • Opening and closing procedures
  • Customer needs assessment
  • Cold calling
  • Task prioritization
  • Team collaboration
  • Customer relationship management
  • Inventory tracking
  • Order fulfillment
  • Upselling strategies
  • Brand representation
  • Loyalty program promotion
  • Promotional event support
  • Hospitality and accommodation
  • Team support and assistance
  • Customer service
  • Friendly and helpful
  • Strong communication and interpersonal skills
  • Reliable and responsible
  • Team cooperation
  • Adaptable and flexible
  • Honest and dependable
  • Customer assistance
  • Attention to detail
  • Creative thinking
  • Positive customer engagement
  • Excellent written and verbal communication
  • Decision-making
  • Organization
  • Building customer loyalty
  • Product knowledge
  • Goal driven
  • Flexible hours
  • Safety and cleanliness standards
  • Multitasking
  • Store organization
  • Inventory and stocking
  • Team leadership
  • Meeting sales goals
  • Engaging with diverse customers
  • Organizational skills
  • Staff support
  • Teamwork and collaboration
  • Computer proficiency and Microsoft office
  • Exceeding customer expectations
  • Payment processing
  • Documentation and reporting
  • Time management
  • Team supervision
  • Merchandise receiving and handling
  • Active listening
  • Service contracts
  • Product demonstrations
  • Speech clarity

Languages

Spanish
Limited Working

Timeline

Account Coordinator

J&A Solutions LLC
02.2019 - 11.2025

Assistant Manager

Plaza Azteca Granby, LLC
03.2015 - 01.2019

Sales Assistant

J&A Solutions LLC

Office Administrative Assistant

Hospitality Staffing Solutions

GED - Business Management

Tidewater Community College
Jasmine Reyes