Jasmine Reyes Cordero
Reidsville,NC
Summary
Dynamic professional with a proven track record at Henniges Automotive, enhancing production efficiency through innovative techniques. Skilled in digital art and animation production, I excel in fast-paced environments, demonstrating strong leadership and communication abilities. Committed to quality and continuous improvement, I effectively troubleshoot issues to maintain seamless operations.
Overview
4
4
years of professional experience
Work History
Production
Henniges Automotive
08.2024 - Current
- Increased production efficiency by streamlining the product development process.
- Tracked quantity of units produced from production line.
- Liaised with production support team to coordinate production issues and opportunities for improvement.
- Troubleshot technical issues swiftly, minimizing interruptions in production schedules.
- Read and interpreted blueprints and schematics for production runs.
- Established best practices quality product manufacturing and timely production.
Waitress
El Parral Mexican Restaurant
04.2023 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Customer Service Team Lead
Food Lion
07.2021 - 04.2022
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Escalated issues to proper supervisors when standard processes were not effective.
Education
Reidsville Highschool
Reidsville, NC06.2023
Skills
- Efficient production techniques
- Digital art production
- Print production experience
- Animation production
Languages
Spanish
Native or Bilingual
Timeline
Production
Henniges Automotive
08.2024 - Current
Waitress
El Parral Mexican Restaurant
04.2023 - 07.2024
Customer Service Team Lead
Food Lion
07.2021 - 04.2022
Reidsville Highschool
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