Jasmine Rhodes
Rocky Mount ,NC
Summary
Dynamic professional with a proven track record at Cummins, enhancing team performance and safety. Excelled in customer communications and problem-solving at Sunpro Solar, significantly expanding the client base. Skilled in safety protocols and continuous improvement, adept at driving productivity and revenue growth through effective team development and customer engagement.
Friendly, adaptable, and quick to learn, well-suited to customer-focused roles. Knowledge of effective communication and problem-solving techniques, combined with proficiency in using call center software and handling customer inquiries. Dedicated to delivering high-quality service and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Paint Technician
Cummins
01.2023 - Current
- Assisted in training new technicians to improve overall team performance and productivity levels.
- Promoted workplace safety by adhering to company guidelines and conducting regular safety training sessions for staff.
- Held or positioned spray guns to direct spray onto articles.
Outbound Call Center Agent
Sunpro Solar
02.2022 - 01.2023
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
- Implemented feedback from supervisors to continually improve call quality and overall performance.
- Expanded client base by consistently meeting daily targets for outbound calls made per shift.
- Educated customers on offerings and upsold products and services to increase revenue.
Education
Medical Office Administration
Edgecombe Community College
Rocky Mount, NC08-2026
Skills
- Safety protocols adherence
- Typing speed
- Continuous improvement mindset
- Team development
- Payment processing
- Customer communications
- Appointment setting
- Data entry
- Problem-solving skills
- Documentation and reporting
Timeline
Paint Technician
Cummins
01.2023 - Current
Outbound Call Center Agent
Sunpro Solar
02.2022 - 01.2023
Medical Office Administration
Edgecombe Community College