Jasmine Rico
National City,USA
Summary
Highly organized and dedicated bilingual professional with 9 years of customer service and administrative experience, eager to excel in a dynamic Front Desk environment. Demonstrated expertise in high-volume call management, appointment scheduling, and complex issue resolution, complemented by strong conflict de-escalation skills. Proficient in general office management and Microsoft Office Suite (Word, Excel), consistently achieving a remarkable 98% data accuracy rate. Committed to delivering exceptional service and fostering positive relationships with clients and colleagues.
Overview
11
11
years of professional experience
Work History
Cashier/Retail Associate
Burlington Coat Factory
04.2025 - Current
- Manage $500-$1,000 in daily cash transactions, maintaining a balanced cash drawer.
- Provided exceptional customer service to over 100 customers daily in a high-volume retail setting.
Site Support Specialist
Dreams for Change
05.2025 - 07.2025
- Implemented and enforced site policies to maintain an orderly environment and ensure resident safety.
- Assisted in crisis management, utilizing de-escalation and conflict resolution skills.
Customer Service Representative
211sandiego
07.2024 - 10.2024
- Handled a high call volume, screening an average of 100 calls per shift with a 3-5 minute talk time to connect clients with community resources.
- This required maintaining active listening and professional phone etiquette in a fast-paced call center environment.
Logistics Specialist
Jewish Family Services
08.2021 - 09.2022
- Supervised a team of 4-6 for daily logistic and inventory functions.
- Utilized Microsoft Office (Word, Excel) for inventory management and organizational tasks.
- Coordinate, organize, manage multiple tasks in a fast-paced environment.
- Managed end-to-end logistics operations, including transportation, warehousing, and inventory.
In Home Caregiver
In Home Support Services (IHSS)
08.2014 - 12.2016
- Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support, promoting independence and maintaining dignity.
- Administered medications according to prescribed schedules, adhering to all safety protocols and maintaining accurate medication records.
- Managed and organized clients' medical appointments, coordinating transportation and accompanying them to ensure they received necessary medical care.
- Developed strong and trusting relationships with clients and their families, fostering a supportive and caring environment.
Education
Associate of Science -
Grossmont College
06-2019
Skills
- Office administration expertise
- Skilled in accurate data entry
- Two years of administrative support
- Patience and empathy
Timeline
Site Support Specialist
Dreams for Change
05.2025 - 07.2025
Cashier/Retail Associate
Burlington Coat Factory
04.2025 - Current
Customer Service Representative
211sandiego
07.2024 - 10.2024
Logistics Specialist
Jewish Family Services
08.2021 - 09.2022
In Home Caregiver
In Home Support Services (IHSS)
08.2014 - 12.2016
Associate of Science -
Grossmont College