Jasmine Riley
Cordova,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Assistant Vice President of Human Resources
Bank 3
01.2023 - Current
- Collaborated with executive leadership to develop HR policies that supported strategic growth plans for the company.
- Enhanced employee engagement by implementing comprehensive HR strategies and initiatives.
- Developed and implemented policies procedures, and programs to ensure compliance with applicable laws and regulations.
- Optimized onboarding processes to enhance new hire experience, accelerate integration into teams, and improve retention rates.
- Conducted exit interviews to gather feedback from departing employees.
- Educated employees on company policy and kept employee handbook current.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
Retail Banking Specialist
Bank 3
08.2019 - 12.2022
- Increased customer satisfaction by providing efficient and personalized banking solutions.
- Managed a high volume of transactions daily, ensuring accuracy and adherence to regulatory requirements.
- Maintained strict compliance with all federal, state, and company regulations governing retail banking activities.
- Developed strong relationships with customers through consistent communication and follow-up on inquiries or concerns.
- Handled cash management responsibilities diligently, including balancing teller drawers daily, preparing deposits, and managing vault inventory.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
Customer Service Representative
Bank Of Jackson
06.2017 - 08.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Received and processed customer transactions including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers daily.
- Assisted customers in opening new accounts and completing required paperwork.
- Processed wire transfers for customers both domestically and internationally.
Education
MBA - Human Resources Management
Union University
Jackson, TN07.2019
Bachelor of Science - Business Administration
Union University
Jackson, TN05.2017
Skills
- Employee Relations
- Onboarding
- Background Checks
- Exit Interviews
- Internal Communications
- Time Management
- Compliance
- Human Resources Management
- Management Support
- Employee Handbook Development
- Reliability
Timeline
Assistant Vice President of Human Resources
Bank 3
01.2023 - Current
Retail Banking Specialist
Bank 3
08.2019 - 12.2022
Customer Service Representative
Bank Of Jackson
06.2017 - 08.2019
MBA - Human Resources Management
Union University
Bachelor of Science - Business Administration
Union University