Jasmine Rios
El Centro,CA
Summary
Dedicated Cashier Team Lead with proven cash handling and customer service skills. Committed to enhancing customer experiences and driving team performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier Team Lead/Receiver/Stocker/Assistant Manager
Dollar General Market
El Centro, California
07.2020 - 03.2025
- Supervised cashier team to ensure efficient customer service and accurate transactions.
- Trained new cashiers on register operations and customer interaction techniques.
- Managed cash handling procedures to maintain security and accuracy in transactions.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Processed payments promptly for customers to exceed productivity standards.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Coordinated with other departments when additional support was needed during peak hours.
- Verified customer age requirement for alcohol or tobacco purchases.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Stocked shelves with merchandise to ensure organized displays.
- Received and inspected incoming shipments for quality and accuracy.
- Assisted in training new staff on proper receiving procedures and safety protocols.
- Coordinated price adjustments across multiple product categories in store inventory.
- Reviewed pricing data to ensure accuracy and compliance with company standards.
Cashier/Stocker/Cook/Shift Lead/Manager
Original Hamburger Stand
El Centro, California
08.2015 - 04.2020
- Processed customer orders efficiently at a busy fast food location.
- Took orders, prepared foods and processed payments in full-service establishment.
- Maintained cleanliness and organization of dining and service areas.
- Managed inventory levels and restocked supplies as needed during shifts.
- Handled cash, credit, and gift card transactions securely and responsibly.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer complaints swiftly, fostering positive relationships and retention.
- Greeted customers and provided friendly customer service.
- Followed all safety protocols while operating kitchen equipment such as fryers, ovens, grills.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Kept customer and food preparation areas clean and well-organized.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
Education
High School Diploma -
Desert Oasis High School
El Centro, CA07-2016
Skills
- Cash handling
- Customer service
- Team leadership
- Inventory management
- Register operations
- Visual merchandising
Certification
- Food Safety Handlers Card
Languages
Spanish
Professional
English
Professional
Timeline
Cashier Team Lead/Receiver/Stocker/Assistant Manager
Dollar General Market
07.2020 - 03.2025
Cashier/Stocker/Cook/Shift Lead/Manager
Original Hamburger Stand
08.2015 - 04.2020
High School Diploma -
Desert Oasis High School
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