Jasmine Rivera

- Lead and coordinate daily operations to ensure smooth customer service and safety procedures.
- Supervise a team of 20-30 staff members, ensuring effective communication and performance across all duties.
- Handle customer inquiries, issues, and complaints while maintaining a positive relationship with passengers and staff.
- Conduct security checks and manage the flow of passengers through security checkpoints, adhering to strict safety standards.
- Lead briefings to prepare the team for any safety protocols, emergency procedures, and customer service excellence.

- Identify issues, analyze information and provided solutions to problems.

- Excellent communication skills, both verbal and written.

- Complete paperwork, recognizing discrepancies and promptly addressing for resolution.

- adapt quickly to new technology and software applications.

- team work, work collaboratively and effectively.

- working within tight deadlines and a fast-paced environment.

- Monitored and enforced security protocols at a popular nightclub and restaurant, ensuring the safety of staff, patrons, and property.
- Provided crowd control and conflict resolution in a high energy environment, handling both regular patrons and large events.
- De-escalated tense situations, ensuring a safe, enjoyable experience for all customers.
- Coordinated with law enforcement when necessary to handle emergencies or disturbances.
- Worked closely with restaurant and club management to prevent incidents and ensure compliance with safety regulations.
- Worked flexible hours across night, weekend, and holiday shifts.

- Wrote and submitted daily reports on security team operations.

- Organized new hire, security and temporary paperwork.

- Examined doors, windows and gates to verify security.

- Performed opening and closing duties to maximize building security.