Jasmine Robinson
Hayward,CA
Summary
Dedicated hospitality professional with a strong customer service focus. Proven expertise in efficiently managing hotel reservations, conducting seamless check-in/check-out processes, and addressing inquiries with . Excellent communication and organizational skills, adept at handling multiple tasks and ensurprecisioning attention to detail. Collaborative team player committed to delivering outstanding service and contributing to a positive guest experience.
Overview
4
4
years of professional experience
Work History
Guest Service Agent & Night Auditor
Hotel Zetta
San Francisco, CA
06.2022 - 11.2023
- Extend warm welcomes to guests during check-in, ensuring a personalized and positive experience.
- Skillfully manage hotel reservations, confirming bookings, providing detailed information about amenities, and offering room rate quotes.
- Address guest inquiries, concerns, and requests promptly and with a high level of professionalism.
- Efficiently handle various communication channels, including phone calls, emails, and radio calls, demonstrating strong multitasking abilities.
- Execute night audit duties meticulously, conducting a thorough reconciliation of daily financial transactions and preparing detailed and accurate reports.
- Demonstrate vigilance during the night shift by monitoring and addressing security concerns, ensuring the safety and well-being of guests and the property.
Guest Service Associate
Suites at Fisherman's Wharf
San Francisco , CA
09.2022 - 06.2023
- Proficiently utilizes Opera, Focus, and RDP systems for reservation management, including creation, confirmation, cancellation, check-in, and check-out processes.
- Ensures accuracy and efficiency by printing emergency reports and confirming and completing routing for reservations.
- Demonstrates excellent phone etiquette by answering calls, transferring them to the correct department, and providing detailed information about the resort's amenities, policies, and nearby attractions.
- Addresses a variety of guest inquiries, complaints, and requests, ensuring timely resolution and delivering exceptional service.
Front Desk Clerk
Islander Motel
Hayward, CA
08.2019 - 09.2021
- Greet and acknowledge guests and associates courteously.
- Conduct efficient check-in/check-out procedures for a seamless guest experience.
- Manage hotel reservations through effective handling of multiple calls, emails, and requests.
- Assist guests by escorting them to various hotel areas, offering parking guidance, and arranging transportation.
- Fulfill diverse guest requests, including package deliveries and amenity distributions, ensuring prompt and attentive service.
Education
General Studies
Tennyson High School
Hayward, CA06-2018
Skills
- Organizational Skills
- Attention to Detail
- Problem Solving
- Hospitality industry knowledge
- Hotel Amenity Information
- POS Term
References
References available upon request.
Timeline
Guest Service Associate
Suites at Fisherman's Wharf
09.2022 - 06.2023
Guest Service Agent & Night Auditor
Hotel Zetta
06.2022 - 11.2023
Front Desk Clerk
Islander Motel
08.2019 - 09.2021
General Studies
Tennyson High School
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