Jasmine Robinson

Role Responsibilities:

• Customer Interaction: Engaged with clients to assess their financial needs and determine suitable loan options. Worked with internal stakeholders to define project requirements and scope.
• Application Processing: Assisted clients with completing loan applications and gathering required documentation.
• Credit Analysis: Evaluated creditworthiness using credit reports, scores, and financial ratios.
• Risk Assessment: Analyzed lending risks and made informed decisions.
• Loan Structuring: Set loan terms, including interest rates, repayment schedules, and collateral.
• Regulatory Compliance: Ensured loan processes adhered to federal and state regulations.
• Documentation and Closing: Prepared and managed loan documentation and coordinated the closing process.
• Customer Service: Provided ongoing support to borrowers post-loan.

Achievements:

• Strategic Loan Production: Deployed $833,500 in FY24, exceeding monthly average targets and demonstrating strong financial planning and execution.
• Operational Efficiency: Deployed $763,500 towards a $3M FY goal, optimizing processes and achieving operational goals.
• Forecasting and Analysis: Met 88% of forecasted loan approvals, showcasing strong analytical and forecasting abilities.
• Document and Process Management: Maintained 100% accuracy in loan documentation, reflecting meticulous attention to detail.
• Training and Development: Completed advanced training in commercial lending and Excel, highlighting a commitment to professional growth.
• Client and Team Engagement: Actively supported clients and mentored newer team members, demonstrating leadership and teamwork skills.
• DEI&B Contributions: Contributed to advancing diversity, equity, inclusion, and belonging within the organization.
• Project and Process Improvement: Supported internal projects, including refining SOPs and credit presentations, showing capability in process enhancement.

• Process Development: Designed and implemented efficient processes for evaluating small business loan applications.
• Assessment: Evaluated loan applications from entrepreneurs, focusing on growth potential beyond traditional credit and income criteria.
• Performance Monitoring: Identified and addressed areas of improvement in project performance.
• Adaptability: Thrived in fast-paced environments with tight deadlines.
• Capital Facilitation: Facilitated access to capital funds aligned with applicants’ financial situations to support business growth.

• Client Services: Delivered professional services to individuals and businesses with integrity and efficiency.
• Application Management: Managed and tracked all incoming loan applications.
• Due Diligence: Analyzed reports and supported the due diligence process.
• Document Preparation: Prepared and coordinated loan closing documents, including SBA funds.
• Collaboration: Worked with Finance and Grant teams for annual audits.
• Customer Support: Provided customer service, referrals, and handled all incoming calls.
• Training: Trained new staff on loan processing procedures.

• Enforced stringent protocols to safeguard financial and customer data integrity, mitigating risks of breaches and unauthorized information access
• Complied rigorously with security measures and audit protocols within financial services
• Investigated and resolved customer concerns on personal savings, checking, and lines of credit accounts, ensuring prompt and satisfactory resolutions
• Executed multifaceted responsibilities encompassing customer service provision, operational continuity, regulatory compliance, and accountability maintenance.