Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jasmine Robinson

Houston,TX

Summary

I am seeking a challenging position that will enhance my experience in customer service, and fulfill as a long term career. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.

Overview

14
14
years of professional experience

Work History

Store Manager

BUW Human Hair Factory
10.2023 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Supervised guests at front counter, answering questions regarding products.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Delivery Associate

Amazon/ TGPA
12.2021 - 03.2022
  • Ensure timeliness and client satisfaction
  • Delivered packages to customer doorsteps and business offices.
  • Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Maintained accurate records of all completed deliveries, ensuring proper documentation for billing purposes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Adhere to schedules and routes
  • Scan and organize packages.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Cashier/ Assistant Manager

Timewise Landmark Industries
11.2020 - 12.2021
  • Operating a cash register
  • Providing customer service
  • Checking in vendors
  • Counting inventory
  • Restocking and cleaning the store
  • Morning paperwork and making schedules
  • Assisting the manager.

SERVER/ SKILLS TRAINER

Cracker Barrel Restaurant
06.2016 - 09.2021
  • Serving customers and collecting food orders
  • Providing customer service to guest
  • Operating the cash register
  • Train, mentor and educate new employees
  • Cash handling and control
  • Make evaluations for new employees.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.

BEAUTY ADVISOR/Assistant Manager of Sales

Sally Beauty Supply
04.2017 - 08.2019
  • Focus on customers needs
  • Operate a cash register
  • Make deposits
  • Stock/unload freight
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Resolved customer complaints with empathy and efficiency, preserving brand reputation.
  • Engage with new people on the daily
  • Make schedules and attend Zoom meetings.

Customer Service Representative

Walmart Company
08.2013 - 08.2016
  • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
  • Listen attentively to caller needs to ensure a positive customer experience
  • Access electronic and paper cataloging systems to look up product information and availability
  • Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
  • Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
  • Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion
  • Memorized the company's product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service
  • Recommended solutions within customer budgets and proactively followed up with all leads
  • Supervised and trained other customer representative staffs.

Document Control Administrator

Pet Smart Group
01.2011 - 10.2012
  • Responsible for data management and document procurement in addition to general office and clerical functions
  • Management and maintenance of electronic filing system for complex project documentation as Lead Document Control Specialist
  • Monitored the filing of the documents in accordance to the company's policies
  • Verified and maintained all the queries and reports in the database
  • Designed and maintained the various templates and technical documents
  • Monitored the documents, reviewed them on a regular basis to ensure their accuracy
  • Resolved any discrepancies in the documents with the help of various departments
  • Processed the hard copy of the documents into the electronic system
  • Coordinated with internal customers and lower-level staff.

Education

Bachelor of Arts - History

Alcorn State University
Lorman, MS
05.2017

High School -

Richland High School
Richland, MS
05.2012

Skills

  • Package handling
  • Loading and unloading
  • Route Planning
  • Vehicle Maintenance
  • Teamwork and Collaboration
  • Time management skills
  • Customer Service
  • Punctual and Reliable
  • Roads and highways knowledge
  • Valid Driver's License
  • Attention to Detail
  • Time Management
  • Problem-Solving

References

  • Zach Anderson, Manager, Applebee's Inc., 2389 Lakeland Drive, Flowood, MS, 39232, (601)-877-2446
  • Dr. Sheren Sanders, Director, Assistant Professor of History, Alcorn State University, 1000 ASU Drive, Alcorn State, MS, 39096, (601)-877-6455, sgsanders@alcorn.edu
  • John Ray, Manager, Cracker Barrel, Inc., 410 Riverwind Drive, Pearl, MS, 39208, (601)-936-9990

Timeline

Store Manager

BUW Human Hair Factory
10.2023 - Current

Delivery Associate

Amazon/ TGPA
12.2021 - 03.2022

Cashier/ Assistant Manager

Timewise Landmark Industries
11.2020 - 12.2021

BEAUTY ADVISOR/Assistant Manager of Sales

Sally Beauty Supply
04.2017 - 08.2019

SERVER/ SKILLS TRAINER

Cracker Barrel Restaurant
06.2016 - 09.2021

Customer Service Representative

Walmart Company
08.2013 - 08.2016

Document Control Administrator

Pet Smart Group
01.2011 - 10.2012

Bachelor of Arts - History

Alcorn State University

High School -

Richland High School

Similar Profiles

CREATE PROFILE
Jasmine Robinson