Jasmine Robinson
Lancaster
Summary
Experienced Leave of Absence professional with 14 years of ability managing complex FMLA, ADA, and multi-state leave cases, and Worker’s Compensation. Proven Team Lead with a strong record of accomplishment of mentoring staff, refining processes, and ensuring legal compliance across large, diverse organizations. Skilled in employee advocacy, cross-functional collaboration, and delivering a compassionate, compliant leave experience.
Overview
14
14
years of professional experience
Work History
Team Lead, Sr. Leave of Absence, Accommodations, and Workers’ Compensation Administrator
Pacific Dental Health
01.2024 - Current
- Lead and manage the day-to-day operations of leave programs including FMLA, ADA, parental leave, personal leave, disability benefits (short/long-term), and Workers’ Comp.
- Serve as the primary liaison with external leave administration vendors, overseeing prompt and exact leave processing and ensuring compliance with regulations.
- Monitor vendor performance; lead reviews, resolve escalated issues, and implement service improvements.
- Collaborate with HR, Legal, Payroll, and departmental leaders to ensure consistent communication and policy enforcement across the organization.
- Administer and oversee ADA accommodations, easing the interactive process with employees, leadership, and medical providers.
- Develop and deliver training and guidance to managers and employees on leave policies, documentation requirements, and best practices.
- Own and update internal leave/accommodation resources, documentation, and employee-facing communication tools.
- Interpret and apply leave-related legislation (FMLA, ADA, state/local laws), ensuring organization-wide compliance.
- Prepare and analyze leave data and compliance metrics to find trends and recommend process enhancements.
Sr. Leave of Absence Administrator
Brinks Home
12.2021 - 10.2023
- Collaborating with payroll, HR Business Partners (HRBPs), managers, employees, and legal teams as needed throughout the leave process.
- Handling confidential and sensitive information with discretion and care.
- Investigating and resolving employee relations issues, including harassment and discrimination complaints.
- Managing multi-state leaves and advising on pay-related matters.
- Escalating complex claims for further review and resolution.
- Enhancing organizational policies in alignment with updated ADA protocols.
- Overseeing ADA claims from initiation to resolution, ensuring compliance and effective management.
- Managing relationships with multiple vendors to streamline leave processes.
Benefits/Leave of Absence Administrator
Atlantic Aviation
01.2019 - 12.2021
- Acting as a liaison between vendors and employees, serving as the primary contact for benefits-related inquiries.
- Providing support and responding to questions from employees, managers, and HR on leave claims.
- Communicating thoroughly with clients and claimants through phone and written correspondence about the claims process.
- Informing claimants of required documentation, timelines, and claim status, while keeping clients updated on absence and return-to-work information.
- Analyzing FMLA claims to decide eligibility and certification in compliance with state and federal regulations.
- Processing invoices for missed premium payments and managing 401k elections, updating weekly in HRIS.
- Creating leave of absence training materials for new clients.
- Reconciling monthly billing to ensure exact financial reporting.
Senior Disability/FMLA Specialist
Sedgwick CMS
11.2011 - 01.2019
- Analyzing, approving, and authorizing claims, ensuring adherence to disability plan benefits.
- Evaluating complex medical information to assess claimant eligibility as defined by disability plans.
- Medically managing claims to follow duration control guidelines and plan provisions.
- Negotiating return-to-work plans with employers and claimants' physicians, accommodating necessary adjustments.
- Communicating effectively with claimants and clients through phone and written correspondence, providing clear updates on the claims process.
- Establishing and tracking FMLA claims, ensuring documentation adhered to internal workflows.
- Analyzing FMLA claims for eligibility and certification in compliance with state and federal regulations.
- Informing claimants about required documentation, timelines, and claim status, while keeping clients updated on absence and return-to-work information.
- Collaborating with clinicians on claims as needed.
Education
High School -
Chaparral High School
Las Vegas, NVSkills
- Microsoft Office, Excel
- PowerPoint
- Skilled in multiple HRIS systems
- Risk Management
- Technology Integrations
- Process improvement
- Remote Meeting Facilitation
- Cross Functional Collaboration
- Strategic Planning and Execution
- Proficient in time management applications: ADP, Workday, Exponent
- Partnered with the following LOA Vendors: Alight, FMLA Source, Cigna/NY Life, The Standard, The Hartford, Gallagher Bassett
Timeline
Team Lead, Sr. Leave of Absence, Accommodations, and Workers’ Compensation Administrator
Pacific Dental Health
01.2024 - Current
Sr. Leave of Absence Administrator
Brinks Home
12.2021 - 10.2023
Benefits/Leave of Absence Administrator
Atlantic Aviation
01.2019 - 12.2021
Senior Disability/FMLA Specialist
Sedgwick CMS
11.2011 - 01.2019
High School -
Chaparral High School
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