Hi, I’m
Jasmine Rocha
Dover,DE
Summary
Highly driven and committed Medical Assistant with a proven history of superior performance at the individual, team and organizational levels. Multitasks and prioritizes workload with little or no supervision. Detail-oriented professional looking to bring my medical background and team-building skills to a deadline-driven environment.
Overview
3
years of professional experience
Work History
Nemours Children's Hospital
Medical Assistant
07.2024 - Current
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing exam room and sterilizing instruments.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Kids and Teens Pediatrics of Dover
Medical Assistant
02.2024 - 07.2024
Job overview
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Bayhealth Medical Group
Front Office Assistant
06.2023 - 01.2024
Job overview
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Diversus Health
Mental Health Technician
01.2022 - 04.2023
Job overview
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Diversus Health
Front Office Receptionist
10.2021 - 04.2023
Job overview
- Maintained clean reception area to promote positive, professional environment for clients.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Answered multi-line phone system and enthusiastically greeted callers.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
Education
Delaware Technical Community CollegeDover, DE
Certification from Certified Medical Assistant
02.2024
Delaware Technical Community CollegeDover, DE
Certification from Phlebotomy Technician
10.2023
Eastern View High SchoolCulpeper, VA
High School Diploma
05.2019
Skills
HIPAA Compliance
Patient Scheduling
Customer Service
Medical terminology knowledge
Vital Sign Monitoring
Procedure Assistance
Social Media Marketing
Inventory Management
ALS and CPR
Timeline
Medical Assistant
Nemours Children's Hospital
07.2024 - Current
Medical Assistant
Kids and Teens Pediatrics of Dover
02.2024 - 07.2024
Front Office Assistant
Bayhealth Medical Group
06.2023 - 01.2024
Mental Health Technician
Diversus Health
01.2022 - 04.2023
Front Office Receptionist
Diversus Health
10.2021 - 04.2023
Delaware Technical Community College
Certification from Certified Medical Assistant
Delaware Technical Community College
Certification from Phlebotomy Technician
Eastern View High School
High School Diploma