Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic

Jasmine Rodriguez

Tampa

Overview

3
3
years of professional experience

Work History

Customer Service Staff Member

Publix
Tampa
03.2022 - Current
  • Assisted customers with locating merchandise within the store.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Greeted customers and provided friendly customer service.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Verified that all coupons were valid prior to processing them into the system.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Resolved customer complaints in a professional manner.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Education

High School Diploma -

LETO HIGH SCHOOL
Tampa, FL
05-2024

Skills

  • Cash handling
  • Point of sale operation
  • Product knowledge
  • Customer relationship management
  • Complaint resolution
  • Team collaboration
  • Attention to detail
  • Time management
  • Effective communication
  • Sales transactions
  • Problem solving
  • Conflict resolution
  • Customer engagement
  • Customer focus
  • Store organization
  • Assertiveness
  • Adaptability and flexibility
  • Report generation
  • Quality control
  • Critical thinking
  • Report preparation
  • Complaint handling
  • De-escalation techniques
  • Active listening
  • Problem-solving
  • Conflict mediation
  • Empathy and patience
  • Product education
  • Staff training
  • Verbal and written communication
  • Scheduling

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

Currently in College pursing a Nursing Degree.

Accomplishments

  • Graduated with Honors.

References

References available upon request.

Timeline

Customer Service Staff Member

Publix
03.2022 - Current

High School Diploma -

LETO HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Jasmine Rodriguez