Jasmine Rollins
Detroit,United States
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
11
11
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service
06.2014 - Current
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Used automated mail processing equipment to sort and collate mail.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
Production Worker
Chrysler
01.2018 - 04.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Adjusted machines to increase productivity for runs.
Customer Service Representative
PSCU
02.2015 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Cashier Team Lead
Family Dollar
04.2013 - 11.2016
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
Education
High School Diploma -
Mumford High School
Detroit, MISkills
- Problem-solving skills
- Accuracy and Precision
- Work independently
- Workplace Safety
- Deadline-oriented
- Customer Service
- Retail Sales
Timeline
Production Worker
Chrysler
01.2018 - 04.2021
Customer Service Representative
PSCU
02.2015 - 11.2019
Mail Processing Clerk
United States Postal Service
06.2014 - Current
Cashier Team Lead
Family Dollar
04.2013 - 11.2016
High School Diploma -
Mumford High School