Jasmine Romano
Orlando,FL
Summary
Enthusiastic and motivated volunteer leader with 3+ years of experience in volunteer operations. Collaborative team member with dedication to partnering with all departments to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced hospital settings.
Overview
11
11
years of professional experience
Work History
Assistant Manager, Volunteer Services
Orlando Regional Medical Center
11.2022 - Current
- Supervises day-to-day operations of Volunteer Services and Aid & Assist to meet performance, quality and service expectations.
- Mentors team members to enhance professional development and accountability in workplace.
- Supervises and evaluates volunteers, including visiting them and their staff in assigned area.
- Implements revision of existing services and program enhancements based on feedback from staff and volunteers.
- Maintains documentation, records, forms and compliance database for volunteer program.
- Facilitate monthly department meetings and individual 1:1s.
- Plan and facilitate volunteer and team member recognition events.
- Manages financial resources effectively within budget
Volunteer Coordinator
Orlando Regional Medical Center
02.2021 - 11.2022
- Marketed and recruited for Adult and Teen volunteer programs.
- Screened applicants and selected qualified individuals for participation in volunteer program.
- Conducted volunteer orientation and trained new volunteers on program mission and standards.
- Assigned volunteers to service areas and managed scheduled scheduled through Volgistics.
- Monitored volunteer attendance and ensured volunteers adhere to attendance policy.
- Maintained a positive work environment for volunteers, ensuring they feel welcomed and valued.
- Coordinated volunteer assistance for special requests (i.e., clinical training events, wayfinding, etc.)
- Monitored volunteer performance to enforce compliance with established policies and regulations.
- Tracked and coordinated distribution of donated items.
Patient Experience representative
Orlando Regional Medical Center
11.2019 - 02.2021
- Answered and responded to calls for the Aid & Assist helpline ensuring that helpline is open during advertised times.
- Logged all calls for follow up and data tracking purposes.
- Ensured all requests are fulfilled and delivered to customer in timely manner.
- Supported service recovery process by escalating customer challenges and providing process improvement suggestions.
- Facilitated Virtual Visitation via iPad for patients and family members.
- Collaboration with all facility departments to enhance patient experience.
- Managed monthly budget and orders inventory ensuring items are available to fulfill requests.
- Coordinated the distribution of patient mail and packages.
Concierge Representative
Winnie Palmer Hospital For Women And Babies
09.2017 - 11.2019
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Provided facility tours for expectant parents.
- Partnered with Orlando Health Foundation and Administration to coordinate amenities for VIP patients and guests.
- Provided information of the marketing and sales of upgraded amenities.
- Confirmed reservations for amenity packages, spa appointments and catering requests.
- Monitored petty cash drawer, daily/monthly balance sheet and internal department charges.
Guest Service Representative
Arnold Palmer Medical Center
09.2012 - 01.2017
- Welcomed guests on arrival, displaying professional and friendly approach.
- Communicated patient location and provided Fast Pass security badges for visiting guests.
- Provided facility and campus directions for team members, patients and guests.
- Assisted patients and guests with dining, lodging and transportation arrangements.
- Served as the new hire trainer and interview panelist.
- Cross-trained at all Guest Services desks including Surgery, Emergency Department, and Labor and Delivery.
Education
HIGH SCHOOL DIPOLOMA -
UNIVERSITY HIGH SCHOOL
ORLANDO, FLAssociate of Science - Health Services Management
Seminole State College of Florida
Sanford, FL05.2024
Skills
- Recruiting and Interviewing
- Volunteer Scheduling
- Supervision and Leadership
- Task Delegation
- Volgisitics Volunteer Database
- Office Administration
- Customer Relations
- Computer Skills
- Microsoft Office
- Relationship Building
Timeline
Assistant Manager, Volunteer Services
Orlando Regional Medical Center
11.2022 - Current
Volunteer Coordinator
Orlando Regional Medical Center
02.2021 - 11.2022
Patient Experience representative
Orlando Regional Medical Center
11.2019 - 02.2021
Concierge Representative
Winnie Palmer Hospital For Women And Babies
09.2017 - 11.2019
Guest Service Representative
Arnold Palmer Medical Center
09.2012 - 01.2017
HIGH SCHOOL DIPOLOMA -
UNIVERSITY HIGH SCHOOL
Associate of Science - Health Services Management
Seminole State College of Florida
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