Jasmine Romo
Norwalk,CA
Summary
Dynamic professional with a strong background in customer service and grievance handling at Elevance Health. Recognized for maintaining accurate records and effectively resolving customer complaints. Possesses exceptional attention to detail and multitasking abilities, ensuring high-quality service delivery and client satisfaction. Always meeting team needs with positive attitude. Extensive experience in serving industry with nine plus years. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
Overview
15
15
years of professional experience
Work History
Appeals and Grievances Coordinator
Elevance Health
Cerritos, CA
11.2019 - 09.2024
- Work well with emails, Microsoft Excel, Microsoft Office, and instant messaging.
- Tracked and recorded letters being mailed out to maintain accurate, current, and compliant records.
- Maintained accurate records of all activities related to appeals and grievances.
- Assessed customer complaints to determine eligibility for appeal or grievance filing.
- Prepared written responses to customers regarding the status of their appeal or grievance filings.
Server
IHOP
Anaheim, CA
05.2017 - 11.2019
- Addressed complaints to kitchen staff and served replacement items.
- Delivered food orders promptly and courteously.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Upheld high standards of sanitation in accordance with health department regulations.
Customer Service Representative
YH Texpert
Compton, CA
01.2018 - 01.2019
- Answered and responded to customer inquiries via phone, email, and chat.
- Compiled customer feedback and recommended service delivery improvements to management.
- Examined incoming materials and compared them to documentation for accuracy and quality.
Shift Leader/Server Trainer
Buffalo Wild Wings
Cerritos, CA
01.2012 - 01.2018
- Resolved customer complaints promptly and professionally.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Maintained positive working relationship with fellow staff and management.
- Provided one-on-one support to ensure successful completion of training objectives.
Courtesy Clerk/Bakery Clerk
Stater Brothers
Bellflower, CA
09.2009 - 11.2014
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Greeted customers and provided assistance in locating items.
- Provided excellent customer service by answering questions and addressing concerns.
- Assisted with price checks, go-backs, and replenishing supplies.
- Operated ovens and other equipment to bake products according to established recipes.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Stocked shelves with freshly-baked goods throughout the day as needed.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
Education
High School Diploma -
Mayfair Highschool
Lakewood, CA03-2019
Skills
- Customer service
- Energetic work attitude
- Cash register operation
- Attention to detail
- Grievance handling
- HR Policies Understanding
- Multitasking capacity
- Training and mentoring
- Employee training
- Positive and professional
Timeline
Appeals and Grievances Coordinator
Elevance Health
11.2019 - 09.2024
Customer Service Representative
YH Texpert
01.2018 - 01.2019
Server
IHOP
05.2017 - 11.2019
Shift Leader/Server Trainer
Buffalo Wild Wings
01.2012 - 01.2018
Courtesy Clerk/Bakery Clerk
Stater Brothers
09.2009 - 11.2014
High School Diploma -
Mayfair Highschool
Similar Profiles
Brittany OwensBrittany Owens
Customer Service Representative at Elevance HealthCustomer Service Representative at Elevance Health
Arthur LeeArthur Lee
Data Entry Specialist at Elevance HealthData Entry Specialist at Elevance Health
Rachael LeeRachael Lee
Customer Service Representative III at Elevance HealthCustomer Service Representative III at Elevance Health
Rikki RamirezRikki Ramirez
Prior Authorization Specialist at Elevance HealthPrior Authorization Specialist at Elevance Health
Lakisha RodriguezLakisha Rodriguez
Diagnostic Medical Sonographer at College Medical CenterDiagnostic Medical Sonographer at College Medical Center