Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jasmine Rosenblatt

Land O Lakes,Florida

Summary

Dedicated and experienced Ophthalmic Medical Technician with a proven track record in clinical practice and a passion for training and development. With nearly 5 years of hands-on experience, I have honed my skills in assisting ophthalmologists, conducting diagnostic tests, and ensuring patient comfort and safety. As a seasoned Clinic Trainer, I have developed and implemented comprehensive training programs for ophthalmic technicians and support staff, focusing on clinical procedures, patient care protocols, and safety standards. Recognized for my ability to facilitate workshops, provide personalized coaching, and optimize training materials, I am committed to enhancing team competencies and achieving operational excellence in ophthalmic care. My expertise in skills assessment, performance evaluation, and continuous education initiatives has consistently contributed to improved team efficiency and elevated patient satisfaction scores. Seeking to leverage my clinical proficiency and training acumen to contribute effectively to your team's success and further advance in the field of ophthalmology.

Overview

7
7
years of professional experience

Work History

Ophthalmic Medical Technician/ Clinic Trainer

St. Lukes Cataract and Laser Institute
11.2019 - Current
  • Educate patients on pre- and post-operative procedures, ensuring a comprehensive understanding of surgical plans
  • Proficient in scheduling surgeries and follow-up appointments, optimizing patient care coordination
  • Developed and conducted training programs for ophthalmic technicians and support staff, focusing on clinical procedures, patient care protocols, and safety standards.
  • Foster a positive patient experience by facilitating smooth operations and enhancing satisfaction levels
  • Implemented a comprehensive skills assessment program to ensure team members maintain proficiency in ophthalmic procedures and diagnostic tests.
  • Collaborate effectively with physicians, patients, staff, and pharmaceutical representatives to maintain efficient workflows
  • Maintain accurate electronic patient records using EHR system, ensuring data integrity and accessibility
  • Assisting the physician in keeping patient records electronically updated using EHR system
  • Provided ongoing support and mentorship to new hires and existing staff to ensure adherence to clinic protocols and standards of care.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.

Office Manager

Consumer Auto Credit
06.2017 - 11.2019
  • Managed inventory and generated daily reports to streamline operations and inform decision-making
  • Demonstrated strong conflict resolution skills to address customer concerns and maintain satisfaction levels
  • Provided exceptional customer service, resolving complaints with sensitivity and professionalism
  • Oversaw the recruitment and training of office assistants, cultivating a high-performing team environment
  • Ensured seamless daily operations by overseeing administrative tasks and implementing efficient processes
  • Initiated and led weekly team meetings to foster communication, address challenges, and promote a collaborative work environment
  • Conducted regular audits of office procedures to identify areas for improvement and implemented solutions to enhance efficiency
  • Established and maintained strong vendor relationships, negotiating favorable terms and ensuring timely delivery of supplies and services
  • Developed and implemented employee performance evaluation systems, leading to improved productivity and employee satisfaction.

Education

Associate in Arts (A.A.): Business -

Hillsborough Community College
Tampa, Florida

Skills

  • Training Program Development: Expertise in designing and implementing comprehensive training programs for ophthalmic technicians and support staff

  • Clinical Procedure Training: Proficient in educating team members on ophthalmic procedures, patient care protocols, and safety standards

  • Skills Assessment: Skilled in conducting thorough skills assessments to ensure proficiency in ophthalmic procedures and diagnostic tests

  • Workshop Facilitation: Experience in leading workshops and providing personalized coaching to enhance team members' clinical competencies and patient interaction skills

  • Curriculum Development: Collaborative approach to revising and optimizing training materials and curriculum based on industry advancements and best practices

  • Performance Evaluation: Ability to assess training effectiveness through feedback surveys and performance metrics, resulting in enhanced team efficiency and improved patient satisfaction scores

  • Mentorship and Support: Proven track record of offering continuous mentorship and support to new hires and existing staff, ensuring adherence to clinic protocols and care standards

  • Quality Assurance: Skilled in conducting regular audits and quality assurance checks to maintain compliance with regulatory guidelines and clinic policies

  • Continuing Education: Contributed to the development of ongoing education programs and workshops to promote professional growth and development within the ophthalmic clinic setting

Languages

Spanish

Timeline

Ophthalmic Medical Technician/ Clinic Trainer

St. Lukes Cataract and Laser Institute
11.2019 - Current

Office Manager

Consumer Auto Credit
06.2017 - 11.2019

Associate in Arts (A.A.): Business -

Hillsborough Community College

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Jasmine Rosenblatt