Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmine Ruff

Houston

Summary

Results-oriented sales agent specializing in insurance options, adept at identifying client needs and cultivating new business opportunities. Proficient in claims processing, database management, and effective communication. Demonstrates exceptional analytical, interpersonal, and organizational abilities to deliver top-notch service. Committed to swiftly resolving insurance matters and surpassing client satisfaction levels.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Licensed Health Insurance Agent

Devoted Health
07.2024 - Current
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Analyzed customer needs to provide customized insurance solutions.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Negotiated contracts and terms of sale with potential customers.
  • Conducted annual reviews of existing policies to update information.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Met with customers to provide information about available products and policies.
  • Calculated premiums and established payment methods for sales.
  • Educated clients on insurance policies and procedures.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Adhered to health and prescription insurance products, delivery systems, and claims systems.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Identified and solicited sales prospects in agency databases.

Medicare Insurance Agent

ASSURANCE IQ
08.2023 - 07.2024
  • Certified in Life & Health
  • Follow medicare guidelines when reviewing applicant data to determine eligibility of enrollment into medicare advantage plans
  • Send customer plan information using email.
  • Assit customer with finding providers and hospitals in network.
  • Input all gathered information and research data of applicants into system.
  • Scheduled appointments with applicants to gather information and explain enrollment process
  • Answer high volume of inbound sales call and make outbound follow up welcome calls
  • Complete health risk assessments post enrollment.
  • Assist CCA team members with medicare and enrollment questions.

Quality Analyst Call Center

VES
10.2020 - 08.2023
  • Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls.
  • Participates in call calibration exercises.
  • Participates in internal listening sessions.
  • Assists Quality Manager in providing standard weekly and monthly reporting within predetermined reporting parameters.
  • Provides regular feedback to Quality Leadership regarding call trends or compliance issues that may arise.
  • Works with Quality Leadership to continually define Quality Assurance guidelines.
  • Responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards.
  • Become a subject matter expert in all business segments
  • Offers suggestions for process improvement to foster exceptional customer experience.
  • Assists with the creation and updating of procedure/training manuals.
  • Maintains overall objectivity in supporting consistent and superior customer service.
  • Maintain maximum security implementing and enforcing HIPPA with medical providers, veterans, and VA employees.

Office Administrator

Legacy Adventures
11.2019 - 07.2020
  • Company Overview: Timeshare transfer company
  • Physically vet files. Ensure client has submit all of the documentation necessary to begin processing.
  • Follow up daily with clients to keep them updated on the status of their transfer.
  • Deed search within county records
  • Call client to collect all fees
  • Post charges to clients accounts
  • Answer phone calls and make outgoing calls to client and resorts.
  • Scan documents
  • Shrink documents to legal letter size
  • Copy documents
  • Keep file drawers organized and updated
  • Carefully and closely verify clients confidential information.
  • Follow up with resort on behalf of client to obtain information.
  • Correspond via email.
  • Assist with setting up online portals for client
  • File clients information alphabetically
  • Collect transfer fees in minimum of 8k per week
  • Submit broker verification forms
  • Order account verification letters
  • Maintain neat and organized office space.
  • Use excel spreadsheets daily to track work
  • Use Microsoft word to create new documents
  • Search within multiple databases to locate client and resort information.
  • Timeshare transfer company

Front Desk Receptionist

National General Insurance
03.2016 - 10.2019
  • Answer incoming calls helping customers with their accounts. Forwarding calls to the appropriate department.
  • Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly for management.
  • Opened, sorted, and distributed incoming messages and correspondence.
  • Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices.
  • Greeted visitors and determined to whom and when they could speak with specific individuals.
  • Recorded, transcribed and distributed minutes of meetings.
  • Scheduled interviews.

HR Assistant

APAC Customer Service Inc.
12.2012 - 12.2016
  • Oversee reception area greeting customers, answer and direct phone calls.
  • Screen resumes submitted to company and post opening on job boards.
  • Interview candidates, calculate hours and submit to payroll to ensure funds distributed on-time.
  • File documents to maintain office organization and train new employees.

Education

Associate - Human Resource Management

Lone Star College System
The Woodlands, TX
08.2020

High school or equivalent - general

Klein Collins High School
Spring, TX
03.2012

Skills

  • Inbound call management
  • Proficient in Medicare Advantage sales
  • Prospect relationship development
  • Cold calling
  • Objection handling
  • Sales lead coordination
  • Policy analysis
  • Follow-up skills
  • HIPAA compliance
  • Call center experience

Certification

  • Licensed Life & Health Agent - 8/2023 - current

Timeline

Licensed Health Insurance Agent

Devoted Health
07.2024 - Current

Medicare Insurance Agent

ASSURANCE IQ
08.2023 - 07.2024

Quality Analyst Call Center

VES
10.2020 - 08.2023

Office Administrator

Legacy Adventures
11.2019 - 07.2020

Front Desk Receptionist

National General Insurance
03.2016 - 10.2019

HR Assistant

APAC Customer Service Inc.
12.2012 - 12.2016

High school or equivalent - general

Klein Collins High School

Associate - Human Resource Management

Lone Star College System

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