Dedicated individual with a passion for inspiring personal drive and self-confidence through motivational training and skills development. Utilizing an example-based instruction style, establishes trust as a hands-on leader and prioritizes activity safety. Believes in open, constructive communication between staff and team members to establish clear goals and foster a vision of excellence. Detail-oriented individual with exceptional communication and project management abilities, demonstrates the capacity to handle multiple tasks effectively in fast-paced environments. Recognized for proactive problem-solving skills, focusing on process optimization and supporting team objectives. Reliability and responsibility make an asset in any situation.
Overview
5
5
years of professional experience
Work History
Youth Program Worker
Beyond the Bell, Youth Development Program (MSU)
12.2023 - Current
Created an inclusive space where all participants felt welcomed regardless of their background or ability level.
Maintained accurate records of attendance, participation, achievements, incidents, while adhering to privacy regulations.
Evaluated student progress through regular assessments, providing feedback on areas of improvement and celebrating successes.
Designed customized learning plans for individual students to address specific educational needs and goals.
Implemented behavior management strategies to maintain a positive and structured environment conducive to learning.
Promoted social-emotional growth among participants through team-building exercises, group discussions, and peer-led projects.
Served as a role model for young people by demonstrating responsibility accountability respect empathy towards others during daily interactions.
Facilitated effective communication between parents, school staff, and program administration, ensuring a collaborative approach to youth development.
Supervised practices and contests, prioritizing safety for participants.
Fostered a positive team environment with consistent communication and motivational tactics.
Developed players'' skills through personalized training sessions for improved game results.
Enhanced team performance by implementing effective coaching strategies and techniques.
Increased player retention by creating engaging practice sessions and promoting sportsmanship.
Contributed to the development of a winning culture by fostering a positive attitude, setting high expectations, and celebrating team achievements.
Established strong relationships with parents and guardians to encourage their involvement in the program''s success.
Prepared athletes for competition by leading pre-game warm-ups, drills, and tactical discussions focused on opponent analysis.
Recommended and ordered equipment, supplies and uniforms.
Mentored athletes on leadership qualities, fostering a supportive atmosphere among teammates.
Created season-long practice plans that balanced skill development, physical conditioning, and game strategy preparation.
Evaluated player performance through regular assessments, providing constructive feedback for continuous improvement.
Developed practice guidelines for injury prevention.
Ensured compliance with league rules and regulations while maintaining high ethical standards within the program.
Collaborated with other coaches to develop comprehensive training programs for optimal player development.
Cashier/E-Commerce Manager
Vons
06.2020 - 11.2023
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Assisted customers with returns, refunds and resolving transaction issues.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Managed inventory control processes for seamless order fulfillment and customer satisfaction.
Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
Supervised a team of e-commerce specialists, providing guidance and performance feedback to foster professional development.
Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
Improved overall customer satisfaction by streamlining e-commerce operations and optimizing order fulfillment processes.
Mentored junior staff members on best practices in e-commerce operations management, fostering a strong team spirit among colleagues.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Elsys Insurance Agency
Brokers Assistant
06.2019 - 06.2020
Provided primary customer support to internal and external customers in fast-paced environment.
Responded to customer requests for products, services and company information.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Resolved insurance policy on problems, improved operations and provided exceptional client support.
Enhanced client satisfaction rates through personalized consultations and tailored policy recommendations.
Increased agency revenue by implementing effective sales strategies and training programs for staff.
Implemented cross-selling initiatives that increased sales of ancillary products alongside primary policies for added revenue streams.
Streamlined operations by adopting innovative insurance processing software, improving efficiency within the team.
Streamlined communication between brokers and clients, maintaining organized records of correspondence for easy reference.
Input transfer data into system and manually updated accounting and certificate records.
Education
High School Diploma -
Vasquez High School
Acton, CA
05.2019
College of The Canyons
Valencia, CA
08.2024 -
Skills
Customer service
Child Safety Protocols
Youth Development Expertise
Public Speaking Confidence
Behavior management techniques
Conflict Resolution Strategies
Adaptable Teaching Methods
Parental Collaboration Techniques
Academic Support Strategies
Positive Youth Engagement
Microsoft Office
Problem-Solving
Time Management
Teamwork and Collaboration
Organizational Skills
Excellent Communication
Reliability
Multitasking Abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
College of The Canyons
08.2024 -
Youth Program Worker
Beyond the Bell, Youth Development Program (MSU)
12.2023 - Current
Cashier/E-Commerce Manager
Vons
06.2020 - 11.2023
Elsys Insurance Agency
Brokers Assistant
06.2019 - 06.2020
High School Diploma -
Vasquez High School
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