Jasmine Samuels
Spring,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Communications Specialist
The Hadrian Corporation
05.2025 - Current
- Managed crisis communication situations, protecting company reputation and minimizing negative impact on stakeholders.
- Answered client queries and complaints to provide strong customer service.
- Advised senior management on communication risks and opportunities, influencing strategic decisions.
- Improved employee engagement by implementing regular feedback and recognition programs.
- Built and maintained positive relationships with public by utilizing strategic plans.
Concierge Manager
Stratton Amenities
07.2024 - 02.2025
- Coordinated guest services, ensuring exceptional hospitality and timely resolution of inquiries.
- Developed and implemented training programs for staff to improve customer interaction skills.
- Oversaw daily scheduling of concierge activities, optimizing workflow and resource allocation.
- Resolved guest complaints efficiently, fostering positive relationships and enhancing customer satisfaction.
- Evaluated performance metrics to identify areas for improvement in service quality and efficiency.
- Managed concierge team, ensuring consistent delivery of exceptional customer service.
- Trained new concierge staff in hotel procedures, local attractions, and customer service best practices.
Call Center Supervisor
Freedom Solar Power
07.2022 - 02.2024
- Supervised daily operations to ensure adherence to quality and performance standards.
- Trained and mentored new team members on effective call handling techniques.
- Analyzed call metrics to identify areas for improvement in customer service delivery.
- Implemented process enhancements that increased team efficiency and reduced response times.
- Conducted regular performance evaluations, providing constructive feedback to enhance skills.
- Resolved escalated customer issues, ensuring satisfactory outcomes and maintaining client relationships.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Store Manager
GNC Live Well
03.2021 - 06.2022
- Led daily store operations, ensuring optimal efficiency and customer satisfaction.
- Trained and mentored staff on product knowledge and sales techniques.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Store Manager
Famous Footwear
08.2019 - 03.2021
- Led team to achieve sales goals through effective training and motivation of staff.
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Developed and implemented visual merchandising strategies to improve product presentation and customer engagement.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly for increased revenue.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Store Manager
Rue21
11.2018 - 07.2019
- Mentored new employees, fostering a collaborative environment that encouraged growth and development.
- Oversaw daily operations, ensuring compliance with corporate policies and procedures for store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
GED -
Junction City High School
Junction City, AR02.2011
No Degree - General Business
South Ark Community College
El Dorado, ARSkills
- Decision-making
- Community relationship building
- Event networking
- Schedule coordination
- Team development
- Strategy development
- Information gathering and analysis
- Team management
- Multitasking Abilities
- Organizational skills
- Problem-solving
Timeline
Communications Specialist
The Hadrian Corporation
05.2025 - Current
Concierge Manager
Stratton Amenities
07.2024 - 02.2025
Call Center Supervisor
Freedom Solar Power
07.2022 - 02.2024
Store Manager
GNC Live Well
03.2021 - 06.2022
Assistant Store Manager
Famous Footwear
08.2019 - 03.2021
Assistant Store Manager
Rue21
11.2018 - 07.2019
GED -
Junction City High School
No Degree - General Business
South Ark Community College