Jasmine Samuels
CA
Summary
As mental health professional, prepared to bring wealth of knowledge in recovery support and mental health services. Known for fostering collaborative team environment and achieving positive client outcomes. Demonstrated expertise in crisis management and therapeutic communication, with reputation for adaptability and reliability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Recovery Counselor
Stars Behavioral Health Group
01.2023 - 09.2025
- Provided individualized counseling to clients, enhancing coping strategies and emotional resilience.
- Developed and implemented recovery plans tailored to client needs, promoting goal achievement.
- Collaborated with multidisciplinary teams to ensure comprehensive care and resource accessibility.
- Maintained detailed documentation of client interactions and treatment plans for compliance and continuity of care.
- Participated in professional development workshops, refining counseling techniques and expanding service delivery skills.
- Facilitated group therapy sessions, fostering a supportive environment for open communication and emotional growth.
- Conducted crisis intervention sessions, utilizing de-escalation techniques effectively.
- Implemented best practices in therapeutic activities to enhance client engagement and motivation.
- Served as a liaison between patients and external resources, connecting individuals with community programs to aid in their recovery journey.
- Maintained client confidentiality and adhered to HIPAA guidelines.
Debt Collector
Lewis Mcdonnel And Associates
07.2022 - 11.2022
- Managed collections process by contacting delinquent accounts via phone and email.
- Negotiated payment arrangements to facilitate debt recovery and improve cash flow.
- Resolved customer disputes by investigating claims and providing timely solutions for account discrepancies.
- Collaborated with team members to develop effective strategies for improving debt recovery processes.
Retail Associate
Herbarium
01.2020 - 12.2021
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained store displays and inventory organization to promote product visibility and accessibility.
- Processed transactions accurately and efficiently using POS systems, ensuring customer satisfaction.
- Collaborated with team members to optimize stock management and minimize inventory discrepancies.
- Trained new associates on operational procedures, fostering a cohesive work environment.
- Resolved customer complaints promptly, reinforcing brand loyalty through positive interactions.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
Shift Manager
Taco Bell
05.2017 - 09.2019
- Supervised daily operations to ensure efficiency and compliance with company standards.
- Implemented workflow improvements that enhanced productivity and reduced downtime.
- Monitored inventory levels, coordinating timely restocking to meet demand.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Teller
Wells Fargo Bank, N.A.
04.2016 - 03.2017
- Processed customer transactions accurately and efficiently, ensuring a positive banking experience.
- Managed cash drawers, balancing daily transactions to maintain financial integrity.
- Assisted customers with account inquiries, providing solutions and promoting bank services.
- Trained new tellers on operational procedures and customer service best practices.
- Resolved customer issues promptly, enhancing satisfaction and loyalty through effective communication.
- Collaborated with team members to achieve branch goals, fostering a supportive work environment.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
High School Diploma -
Palm Springs High School
Palm SpringsSkills
- Mental health awareness
- Client advocacy
- Individual counseling
- Boundary setting
- Documentation
- Client relationship building
- Recovery planning
- Behavior modification
- Trauma-informed care
- Time management
- Teamwork and collaboration
Certification
- Certified in CPR
- Active Food Handlers Card
- Trained in deescalation tactics
- Informed on HIPPA Standards
Languages
English
Native or Bilingual
Timeline
Recovery Counselor
Stars Behavioral Health Group
01.2023 - 09.2025
Debt Collector
Lewis Mcdonnel And Associates
07.2022 - 11.2022
Retail Associate
Herbarium
01.2020 - 12.2021
Shift Manager
Taco Bell
05.2017 - 09.2019
Teller
Wells Fargo Bank, N.A.
04.2016 - 03.2017
High School Diploma -
Palm Springs High School