Jasmine Sanchez
Summary
Qualified Customer Service Manager with solid background in managing front-end operations and driving customer satisfaction. Successfully led team to improve service efficiency and enhance overall shopping experience. Demonstrated ability to handle high-pressure situations and multitask effectively, showcasing strong leadership and communication skills.
Overview
14
14
years of professional experience
Work History
Front End Supervisor
The Home Depot
New Braunfels, Tx
02.2020 - Current
- Assisted in hiring new team members by participating in the interview process, providing input on candidate selection, and ensuring successful onboarding of new hires.
- Conducted regular performance evaluations for staff members, providing constructive feedback and fostering professional growth.
- Proactively addressed potential issues such as long lines or inadequate staffing levels by adjusting schedules or reallocating resources accordingly.
- Enhanced customer satisfaction by swiftly addressing and resolving concerns in the front end department.
- Increased cashier accuracy rates through implementing targeted retraining initiatives focused on minimizing transaction errors.
- Organized weekly meetings to discuss ongoing challenges, share successes, and brainstorm solutions for continuous improvement in the department''s operations.
- Boosted employee morale through recognition programs that rewarded outstanding performance and dedication to customer service excellence.
- Implemented new training methods to improve staff knowledge and skillsets, reducing errors in transactions.
- Maintained a safe working environment by enforcing safety guidelines and reporting any hazards immediately to management.
- Developed strong relationships with customers by understanding their needs, preferences, and shopping habits to enhance their overall experience at the store.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Receptionist
Medico M.D.
Castle Hills, Tx
09.2018 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Manager
Texas Western Wearhouse
San Marcos, TX
11.2015 - 10.2017
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Waitress
Gypsy Cafe
San Antonio, Tx
01.2013 - 11.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Tech Support
Ibex Global
New Braunfels, Tx
06.2014 - 01.2015
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Addressed IT issues by minimizing downtime and maintaining operational efficiency.
- Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
- Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.
- Developed strong relationships with clients by providing exceptional technical support and expertise throughout the project lifecycle.
- Aided students with basic computer troubleshooting and printing issues, providing essential technical support when needed.
Party Host Supervisor
Main Event
Katy, Tx
04.2012 - 05.2013
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Resolved conflict to maintain fun, positive and safe event environments.
- Planned parties according to customer specifications.
- Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
Cashier/Cook
Gattis Pizza
New Braunfels, TX
04.2011 - 04.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Adjusted recipes based on ingredient availability or customer request.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
Education
High School Diploma -
S.a.Leadership Academy
San Antonio10-2019
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Time management
- Cash handling accuracy
- Performance improvement
- Training and mentoring
- Relationship building and management
- Fraud prevention
- Order management
- Word processing
- Refunds processing
- Fluent in Spanish
- Computer proficiency
Accomplishments
- Completing Key Carrier training
- Lead Party Host Trainer
- Volunteering
Objective
to earn my associates for business management, to work with special needs and be a pediatric nurse for children
References
- Robert Halter, (830) 360-0257, Operations Manager
- Kathy Lozano, (956) 324-6407, Former Supervisor
- Mandi Wallace, (512) 771-1007, Co-worker
- Stefani Trevino, (830) 305-6052, Co-worker
Languages
Spanish
Native or Bilingual
Timeline
Front End Supervisor
The Home Depot
02.2020 - Current
Receptionist
Medico M.D.
09.2018 - 12.2019
Manager
Texas Western Wearhouse
11.2015 - 10.2017
Tech Support
Ibex Global
06.2014 - 01.2015
Waitress
Gypsy Cafe
01.2013 - 11.2015
Party Host Supervisor
Main Event
04.2012 - 05.2013
Cashier/Cook
Gattis Pizza
04.2011 - 04.2012
High School Diploma -
S.a.Leadership Academy