Jasmine Sanchez
Summary
Qualified Customer Service Manager with solid background in managing front-end operations and driving customer satisfaction. Successfully led team to improve service efficiency and enhance overall shopping experience. Demonstrated ability to handle high-pressure situations and multitask effectively, showcasing strong leadership and communication skills.
Overview
14
14
years of professional experience
Work History
Front End Supervisor
The Home Depot
02.2020 - Current
- Assisted in hiring new team members by participating in the interview process, providing input on candidate selection, and ensuring successful onboarding of new hires.
- Conducted regular performance evaluations for staff members, providing constructive feedback and fostering professional growth.
- Proactively addressed potential issues such as long lines or inadequate staffing levels by adjusting schedules or reallocating resources accordingly.
- Enhanced customer satisfaction by swiftly addressing and resolving concerns in the front end department.
- Increased cashier accuracy rates through implementing targeted retraining initiatives focused on minimizing transaction errors.
- Organized weekly meetings to discuss ongoing challenges, share successes, and brainstorm solutions for continuous improvement in the department''s operations.
- Boosted employee morale through recognition programs that rewarded outstanding performance and dedication to customer service excellence.
- Implemented new training methods to improve staff knowledge and skillsets, reducing errors in transactions.
- Maintained a safe working environment by enforcing safety guidelines and reporting any hazards immediately to management.
- Developed strong relationships with customers by understanding their needs, preferences, and shopping habits to enhance their overall experience at the store.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Receptionist
Medico M.D.
09.2018 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Manager
Texas Western Wearhouse
11.2015 - 10.2017
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Waitress
Gypsy Cafe
01.2013 - 11.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Tech Support
Ibex Global
06.2014 - 01.2015
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Addressed IT issues by minimizing downtime and maintaining operational efficiency.
- Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
- Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.
- Developed strong relationships with clients by providing exceptional technical support and expertise throughout the project lifecycle.
- Aided students with basic computer troubleshooting and printing issues, providing essential technical support when needed.
Party Host Supervisor
Main Event
04.2012 - 05.2013
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Resolved conflict to maintain fun, positive and safe event environments.
- Planned parties according to customer specifications.
- Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
Cashier/Cook
Gattis Pizza
04.2011 - 04.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Adjusted recipes based on ingredient availability or customer request.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
Education
High School Diploma -
S.a.Leadership Academy
San Antonio10-2019
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Time management
- Cash handling accuracy
- Performance improvement
- Training and mentoring
- Relationship building and management
- Fraud prevention
- Order management
- Word processing
- Refunds processing
- Fluent in Spanish
- Computer proficiency
Accomplishments
- Completing Key Carrier training
- Lead Party Host Trainer
- Volunteering
Objective
to earn my associates for business management, to work with special needs and be a pediatric nurse for children
References
- Robert Halter, (830) 360-0257, Operations Manager
- Kathy Lozano, (956) 324-6407, Former Supervisor
- Mandi Wallace, (512) 771-1007, Co-worker
- Stefani Trevino, (830) 305-6052, Co-worker
Languages
Spanish
Native or Bilingual
Timeline
Front End Supervisor
The Home Depot
02.2020 - Current
Receptionist
Medico M.D.
09.2018 - 12.2019
Manager
Texas Western Wearhouse
11.2015 - 10.2017
Tech Support
Ibex Global
06.2014 - 01.2015
Waitress
Gypsy Cafe
01.2013 - 11.2015
Party Host Supervisor
Main Event
04.2012 - 05.2013
Cashier/Cook
Gattis Pizza
04.2011 - 04.2012
High School Diploma -
S.a.Leadership Academy
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